265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix

265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix

Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Jean-Pierre LaCroix—President and Chief Strategy Officer of SLD, brand visionary, author, and creator of groundbreaking tools such as the Trust Ladder and the Ideal Omni Experience Model. With more than 46 years of experience helping global organizations transform their retail, brand, and customer experience ecosystems, Jean-Pierre brings deep insight into what it truly takes to build emotionally resonant...

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Jaksot(127)

239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker

239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker

Send us Fan Mail Dr. Eric Recker is a dentist, husband, father, keynote speaker, Elite Success Coach, author, pilot, mountain climber and recovering triathlete. In his second half of life, he is commi...

20 Elo 202421min

238: Mastering Software Reliability with Daniel Ruby

238: Mastering Software Reliability with Daniel Ruby

Send us Fan Mail Daniel Ruby is a VP of Marketing at Nobl9. Ruby is a dynamic marketing executive with a focus on B2B marketing, and has significant experience building teams and driving successful, d...

13 Elo 202423min

237: Empathy and Innovation in Customer Success with Irina Vatafu

237: Empathy and Innovation in Customer Success with Irina Vatafu

Send us Fan Mail Irina Vatafu has nearly a decade of experience in customer-facing roles, she is deeply passionate about working with people, and dedicated to ensuring every customer feels valued and ...

7 Elo 202413min

236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman

236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman

Send us Fan Mail Richard Weylman was orphaned at age 6 and he lived in 19 foster homes and attended 11 different schools. Rather than becoming the victim of those circumstances, he overcame them and ...

30 Heinä 202419min

235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw

235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw

Send us Fan Mail Debbie Miglaw is Head of Digital Solutioning & Business Development at Broadridge. She and her team of digital sales specialists, solutions architects and business analysts are respon...

24 Heinä 202418min

234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen

234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen

Send us Fan Mail Joel Passen is a proven technology entrepreneur and leader with 20+ years of success creating value and driving measurable results at the intersections of sales, business development,...

9 Heinä 202420min

233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield

233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield

Send us Fan Mail Alan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service. Dave Stubberfield is the director of Carter Cons...

25 Kesä 202435min

232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani

232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani

Send us Fan Mail Vaishali Dialani is a multi-award-winning Customer Experience professional in the Middle East, has been recognized as a CXPA Emerging Leader, a finalist for CX Leader of the Year 2023...

18 Kesä 202420min

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