KPI Fireside: A Continuous Improvement Podcast14 Heinä 2025

Dr. Gwendolyn Galsworth on Leading Through Obeya and Metrics That Drive

This is Part 2 of our conversation with Dr. Gwendolyn Galsworth—diving deeper into Obeya, visual leadership, and metrics that drive action. Missed Part 1? Check out Episode 16: The Visual Language That Transforms Work.

In this second installment, Gwen and host Keith Norris explore one of the most misapplied tools in the Lean toolbox: the Obeya Room. Together, they unpack what makes it powerful, where most efforts go wrong, and why visual metrics should do more than just “monitor”—they should drive.

🔻 The real purpose of Obeya (hint: it’s not about adding more dashboards)

🔻 Why digital tools often fail to deliver behavior change

🔻 The neuroscience of “touching” data—and how it drives accountability

🔻 The difference between metrics that monitor vs. metrics that drive

🔻 Gwen’s “10 Doorways” framework for building a truly visual workplace

🔻 How visuality grows self-leaders and transforms organizational culture

Whether you’re an executive, CI leader, or team supervisor, this episode offers a blueprint for using visual thinking and Obeya leadership to make strategy visible—and results sustainable.

🔗 Learn more about the Visual Workplace: https://visualworkplace.com/

🔗 Connect with Dr. Gwendolyn Galsworth on LinkedIn: https://www.linkedin.com/in/gwendolyngalsworth/

🎙 Hosted by Keith Norris – https://www.linkedin.com/in/keithnorris/

🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.

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