New York Life CHRO on How to Manage Human-Centered AI at Enterprise Scale

New York Life CHRO on How to Manage Human-Centered AI at Enterprise Scale

Imagine an eighty-year-old grandmother discussing Russian literature with ChatGPT in her native tongue; it is a powerful reminder that AI is no longer a futuristic concept but a present reality that bridges generations. For CHROs, the challenge is not simply the technology itself, but rather shifting the human behaviour that interacts with these tools. In this episode, Joanne Rodgers, the CHRO of New York Life, shares the strategic roadmap used to scale AI adoption across 24,000 employees and agents by focusing on the mindset, skill set, and tool set. We explored the firm's Ignite AI initiative, which prioritised responsible AI and AI training, remarkably leading to the creation of over 10,000 self-made GPTs. We look into how they integrated mandatory AI goals into performance reviews while maintaining a strict human-in-the-loop governance model to protect the employee experience. Moreover, Joanne highlights the success of their career hub and talent marketplace, explaining how time-bound gigs have boosted internal mobility to 40%. This discussion is your fresh playbook in change management, demonstrating how to foster employee engagement and upskilling in a rapidly evolving landscape without sacrificing the essential human element.

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PwC's Chief People Officer on Training 80,000 People for the AI Era With Human Skills at the Center

PwC's Chief People Officer on Training 80,000 People for the AI Era With Human Skills at the Center

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Tesla Caps AI Spending at $200 a Week, and What Happens When AI Takes Over Human Relationships

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July 3, 2026: Tesla is capping employee AI spending at $200 a week after some engineers reportedly burned through thousands of dollars in tokens, showing that "free" AI was never really free. Then I g...

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Microsoft's $2.5B AI Support Bet, Fired AI Agents, and Why Admin Assistants May Make a Comeback

Microsoft's $2.5B AI Support Bet, Fired AI Agents, and Why Admin Assistants May Make a Comeback

July 2, 2026: Microsoft is putting $2.5 billion and 6,000 employees behind a new group designed to help customers actually use AI inside their businesses, following a similar move from Amazon. Then I ...

2 Heinä 21min

Companies Put Limits on AI Spending, Ford Rehires Humans, and Palantir's Alex Karp Calls Out the AI Vendors

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July 1, 2026: Companies are discovering that AI agents can drive token usage far beyond what they budgeted for, forcing leaders to bring cloud-style cost controls into AI spending. Then I get into For...

1 Heinä 27min

The Companies Using AI the Most Are Hiring the Most & Amazon's $1B Bet on People

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June 30, 2026: New research from Ramp Economics Lab and Revelio Labs shows that companies spending the most on AI are not shrinking the fastest. They are actually growing headcount faster, including i...

30 Kesä 25min

Unisys CEO & President Mike Thomson on AI Hype, Layoffs, Data Centers, and the Workforce Reality Check

Unisys CEO & President Mike Thomson on AI Hype, Layoffs, Data Centers, and the Workforce Reality Check

I talk with Mike Thomson, President and CEO of Unisys, about the real state of AI inside companies. We get into why some organizations are using AI as cover for layoffs, why the backlash against data ...

29 Kesä 53min

ChatGPT 5.6 Is Here, California's AI Job-Loss Tracker, and Why Executives Don't Want the CEO Job

ChatGPT 5.6 Is Here, California's AI Job-Loss Tracker, and Why Executives Don't Want the CEO Job

June 26, 2026: OpenAI launched ChatGPT 5.6 with limited access to only 20 organizations, showing how frontier AI capability and government review are starting to split. Then I get into California's ne...

26 Kesä 24min

Meta Pauses AI Surveillance, Losing Access to Fable 5 Triggers Lawsuit, and Engineers Hit AI Paralysis

Meta Pauses AI Surveillance, Losing Access to Fable 5 Triggers Lawsuit, and Engineers Hit AI Paralysis

June 24, 2026: Meta's employee surveillance program, which tracked keystrokes, mouse activity, and screenshots before a data exposure forced the company to pause it. Then I get into Legion's lawsuit a...

24 Kesä 31min

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