New York Life CHRO on How to Manage Human-Centered AI at Enterprise Scale

New York Life CHRO on How to Manage Human-Centered AI at Enterprise Scale

Imagine an eighty-year-old grandmother discussing Russian literature with ChatGPT in her native tongue; it is a powerful reminder that AI is no longer a futuristic concept but a present reality that bridges generations. For CHROs, the challenge is not simply the technology itself, but rather shifting the human behaviour that interacts with these tools. In this episode, Joanne Rodgers, the CHRO of New York Life, shares the strategic roadmap used to scale AI adoption across 24,000 employees and agents by focusing on the mindset, skill set, and tool set. We explored the firm's Ignite AI initiative, which prioritised responsible AI and AI training, remarkably leading to the creation of over 10,000 self-made GPTs. We look into how they integrated mandatory AI goals into performance reviews while maintaining a strict human-in-the-loop governance model to protect the employee experience. Moreover, Joanne highlights the success of their career hub and talent marketplace, explaining how time-bound gigs have boosted internal mobility to 40%. This discussion is your fresh playbook in change management, demonstrating how to foster employee engagement and upskilling in a rapidly evolving landscape without sacrificing the essential human element.

----------

Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com

Jaksot(1183)

Why Companies Only Talk About AI Fear And Never the Opportunity

Why Companies Only Talk About AI Fear And Never the Opportunity

March 12, 2026: Companies are failing to communicate the real promise and potential of AI to their people. Sam Altman stood in front of BlackRock and admitted nobody knows what to do about the labor-c...

12 Maalis 43min

Amazon Workers Say AI Is Making Their Jobs Harder, Oracle Confirms AI Layoffs, and the Safety Net Isn't Ready

Amazon Workers Say AI Is Making Their Jobs Harder, Oracle Confirms AI Layoffs, and the Safety Net Isn't Ready

March 11, 2026: Amazon corporate workers say the company's AI push is creating more work, not less — with surveillance dashboards tracking every click and promotion criteria now tied to AI adoption. O...

11 Maalis 38min

Hired to Train Your Replacement, Bosses Stealing AI Time, and the CEO Headcount Formula Nobody's Talking About

Hired to Train Your Replacement, Bosses Stealing AI Time, and the CEO Headcount Formula Nobody's Talking About

March 10, 2026: AI is generating real, measurable productivity gains at major companies. Workers aren't seeing any of it. A new survey of 100 major CEOs finds only 9% plan to cut jobs because of AI th...

10 Maalis 48min

How Lumen Is Preparing Leaders for Humans + AI Agents (w/ EVP & CPO Ana White)

How Lumen Is Preparing Leaders for Humans + AI Agents (w/ EVP & CPO Ana White)

While many companies focus only on buying new AI tools, the real secret to success often lies in changing how leaders think and act to drive a massive business turnaround. In this episode, Anna White,...

9 Maalis 51min

The February Jobs Disaster, the Uber Culture War, and Why Enterprise AI Is Still Mostly Hype

The February Jobs Disaster, the Uber Culture War, and Why Enterprise AI Is Still Mostly Hype

March 6, 2026: The U.S. economy lost 92,000 jobs in February — and the headline number is almost the least interesting part of the story. When you break down where the losses actually came from, you g...

6 Maalis 42min

Anthropic Built an Early Warning System for AI Job Loss, Here's What It's Already Detecting

Anthropic Built an Early Warning System for AI Job Loss, Here's What It's Already Detecting

March 5, 2026: The company making AI (Anthropic) just published real data on what AI is actually doing to jobs — and the finding that should concern everyone isn't layoffs. It's that the hiring door f...

6 Maalis 48min

AI Is Hiring, Gen Z Is Struggling, Your Meetings Are Fake, and Our Schools Are Broken

AI Is Hiring, Gen Z Is Struggling, Your Meetings Are Fake, and Our Schools Are Broken

March 4, 2026: The ECB just released new data showing companies that use AI are hiring, not firing — but the full story of what happened to bank tellers reveals why that optimism has a shelf life. USA...

4 Maalis 41min

The CEO AI Paradox, Job Hugging, and Why Electricians Are the Hottest Job in Tech

The CEO AI Paradox, Job Hugging, and Why Electricians Are the Hottest Job in Tech

March 3, 2026: The hype around AI and jobs is loud. The actual data tells a more nuanced story. This week, Stanford economist Nick Bloom released the most rigorous study yet on AI's impact on employme...

4 Maalis 37min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
rss-rahapodi
psykopodiaa-podcast
ostan-asuntoja-podcast
hyva-paha-johtaminen
rss-rahamania
herrasmieshakkerit
rss-lahtijat
rahapuhetta
rss-tarkeista-asioista-2
rss-sami-miettinen-neuvottelija
rss-muutoksenanatomiaa-podcast
rss-rentotapaus
rss-doulapodi
rss-bisnesta-bebeja
rss-sisalto-kuntoon
kultaiset-hoitajat
rss-uppoava-vn-laiva
rss-bisneksen-pehmea-puoli