Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Jaksot(205)

Automate IT – Beyond the Spreadsheets: Asset Intelligence & Risk Scoring, E16

Automate IT – Beyond the Spreadsheets: Asset Intelligence & Risk Scoring, E16

In this episode of Automate IT, Jeremy Maldonado dives into the world of data-driven endpoint management—breaking down what it means to go “beyond the spreadsheets.” He explores how visibility, intell...

1 Touko 20259min

Hands-On IT – 9 Essential Spring Cleaning Tips for IT Pros, E17

Hands-On IT – 9 Essential Spring Cleaning Tips for IT Pros, E17

Spring is in the air, and it’s time to give your IT environment the deep clean it deserves! In this episode of Hands-On IT, host Landon Miles shares nine essential spring cleaning tips to help IT pros...

29 Huhti 20259min

Automox Insiders – Tidy Endpoints, Tidy Mind: Spring Cleaning with Adam Whitman, E17

Automox Insiders – Tidy Endpoints, Tidy Mind: Spring Cleaning with Adam Whitman, E17

In this episode of Automox Insiders, host Maddie Regis chats with Adam Whitman, Manager of Solutions Engineering at Automox, about all things IT spring cleaning. From patch management and software aud...

24 Huhti 202513min

Heroes of IT – Casey Merritt’s Patch Playbook at Right! Systems, E17

Heroes of IT – Casey Merritt’s Patch Playbook at Right! Systems, E17

In this episode, Ashley chats with Casey Merritt from Right Systems about how he manages patching and automation across both internal systems and MSP clients using Automox. Casey shares how he transit...

22 Huhti 202514min

Executive IT – Legal’s View on Tool Consolidation: Spring Cleaning Your Tech Stack, E03

Executive IT – Legal’s View on Tool Consolidation: Spring Cleaning Your Tech Stack, E03

Is your tech stack getting out of hand? In this episode, Automox General Counsel Paul Shoning joins Evan Kiely to unpack the legal and strategic risks of IT tool consolidation. From budgeting overlap ...

17 Huhti 202515min

CISO IT – Reviewing, Patching, and Hardening: Decluttering Digital Infrastructure, E17

CISO IT – Reviewing, Patching, and Hardening: Decluttering Digital Infrastructure, E17

In this episode of CISO IT, host Jason Kikta explores the strategic value of digital spring cleaning—beyond just deleting old files. From uncovering forgotten network segments to tightening data reten...

15 Huhti 202512min

Product Talk – MTTR, CVEs, and What’s New in the Automox Console, E16

Product Talk – MTTR, CVEs, and What’s New in the Automox Console, E16

In this episode of Product Talk, Peter and Steph are joined by special guest Josh Kriese, Senior UX Developer at Automox, to dive into the latest product updates and design innovations. They cover the...

10 Huhti 202522min

Patch [FIX] Tuesday – April 2025: [Remote Desktop Roulette, CLFS Exploits, and macOS Vulns], E18

Patch [FIX] Tuesday – April 2025: [Remote Desktop Roulette, CLFS Exploits, and macOS Vulns], E18

In April 2025's edition of Patch [FIX] Tuesday, the crew dives into April 2025’s patch highlights. Ryan kicks things off with a critical RDP Gateway vulnerability that requires no user interaction—jus...

8 Huhti 202511min

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