Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Jaksot(205)

Automate IT – Spring Cleaning with Automox: Clearing the Clutter, E15

Automate IT – Spring Cleaning with Automox: Clearing the Clutter, E15

In this episode of the Automate IT podcast, Jeremy Maldonado discusses the importance of cleaning and organizing your Automox environment. He emphasizes the need to optimize device management, remove ...

3 Huhti 202516min

Heroes of IT – From Oregon Trail to IT Leader: Dustin Mobley’s Journey, E16

Heroes of IT – From Oregon Trail to IT Leader: Dustin Mobley’s Journey, E16

Ashley Smith chats with Dustin Mobley from SM Energy about how he got started in IT, how technology has changed over the years, and how his team uses Automox to keep server management under control. D...

1 Huhti 202517min

Automox Insiders – Automating IT: How Breaking Servers Built a Career with Jeremy Maldonado, E15

Automox Insiders – Automating IT: How Breaking Servers Built a Career with Jeremy Maldonado, E15

In this episode of IT Insiders, Maddie Regis interviews Jeremy Maldonado, a Senior Solutions Consultant at Automox, discussing his journey with  Linux in the web hosting industry. They explore the adv...

27 Maalis 202522min

Product Talk – Big Updates & Bigger Value: Your Sneak Peek Behind the Dev Curtain, E15

Product Talk – Big Updates & Bigger Value: Your Sneak Peek Behind the Dev Curtain, E15

In this episode of Product Talk, host Steph Rizzuto and Josh Roland discuss the exciting new features coming to Automox, including a revamped end user notification system, enhancements to the device d...

25 Maalis 202516min

Hands-On IT – The Titans of Server History: People, Rivalries, and the Machines They Created, E16

Hands-On IT – The Titans of Server History: People, Rivalries, and the Machines They Created, E16

This episode dives into the fascinating evolution of server technology, from room-sized mainframes to today’s AI-powered cloud computing. It explores the innovations, rivalries, and key players—IBM, M...

20 Maalis 20251h 4min

Executive IT – The Art of Procurement: You Don’t Get What You Deserve — You Get What You Negotiate, E02

Executive IT – The Art of Procurement: You Don’t Get What You Deserve — You Get What You Negotiate, E02

In this episode of Executive IT, host Evan Kiely and guest JB Snodgrass discuss the intricacies of procurement processes, effective negotiation strategies, the importance of timing and communication, ...

18 Maalis 202512min

CISO IT –  Dmitri Alperovitch’s Vision for Cyber Defense, E07

CISO IT – Dmitri Alperovitch’s Vision for Cyber Defense, E07

This episode originally aired on June 13, 2024.  Join Jason Kikta as he interviews Dmitri Alperovitch, co-founder of CrowdStrike and author of World on the Brink. Alperovitch shares insights on the im...

13 Maalis 202522min

Patch [FIX] Tuesday – March 2025: [Expert Analysis of Chromium, MMC, and VHD Vulnerabilities], E17

Patch [FIX] Tuesday – March 2025: [Expert Analysis of Chromium, MMC, and VHD Vulnerabilities], E17

Tune in as Automox's cybersecurity experts break down the latest vulnerabilities from Microsoft's March Patch Tuesday release. This explores recent Chromium-based vulnerabilities, a significant Micros...

11 Maalis 202516min

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