Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Jaksot(206)

Product Talk – The Secret Life of IT Agents: A Conversation with the Automox Agent Team, E09

Product Talk – The Secret Life of IT Agents: A Conversation with the Automox Agent Team, E09

In this episode of Product Talk, host Peter Pflaster discusses the role of software agents in IT management with guests Carson Grogg and Tyler Schmidtke from the Automox engineering team. They explore...

26 Syys 202419min

Heroes of IT – IT in the Education Sector with Bob Antos, E09

Heroes of IT – IT in the Education Sector with Bob Antos, E09

In this episode, Ashley interviews Bob Antos from Trine University. They discuss his extensive experience in IT, particularly within the education sector. Bob shares insights on the challenges and opp...

24 Syys 202413min

Automox Insiders – Next-Level Automation: A Conversation with Automox's Cybersecurity Experts, E09

Automox Insiders – Next-Level Automation: A Conversation with Automox's Cybersecurity Experts, E09

In this episode of IT Insiders, Maddie Regis speaks with Ryan Braunstein and Mat Lee from Automox's security team about the evolution of automation in security operations. They discuss their career ba...

19 Syys 202419min

Heroes of IT – IT Automation Insights from Mike Burroughs, Global Head of IT at Shockwave Medical, E08

Heroes of IT – IT Automation Insights from Mike Burroughs, Global Head of IT at Shockwave Medical, E08

In this episode of Heroes of IT, Landon Miles interviews Mike Burroughs, the Global Head of IT at Shockwave Medical. They discuss Mike's extensive background in IT and cybersecurity, his experiences w...

16 Syys 202412min

CISO IT – The Automation Imperative, E10

CISO IT – The Automation Imperative, E10

“The recent global IT outage is an example of the need for more automation, not less.” In this episode, Jason Kikta discusses the importance of automation in IT and cybersecurity. Jason emphasizes tha...

12 Syys 202410min

Patch [Fix] Tuesday – September 2024 [Spicy Vulnerabilities, YubiKey Security Advisories, and... Fashion Advice?], E11

Patch [Fix] Tuesday – September 2024 [Spicy Vulnerabilities, YubiKey Security Advisories, and... Fashion Advice?], E11

In this episode of Patch [FIX] Tuesday, Tom and Jason celebrate their 11th episode and reflect on the success of the Automox YouTube channel. They discuss a Windows Update RCE, YubiKey Security Adviso...

10 Syys 202410min

Hands-On IT – Dodging Automation Pitfalls: Lessons Learned the Hard Way, E09

Hands-On IT – Dodging Automation Pitfalls: Lessons Learned the Hard Way, E09

In this episode, Landon Miles discusses automation and common pitfalls to avoid. The four common pitfalls he identifies are: selecting the wrong tool, selecting the wrong problem, having bad mentaliti...

5 Syys 20248min

Automate IT – “Boy, howdy, I don’t like doing this.” Automating the Mundane, E09

Automate IT – “Boy, howdy, I don’t like doing this.” Automating the Mundane, E09

In this episode of Automate IT, David van Heerden discusses automating tedious and frustrating tasks in IT. He introduces a workflow automation called Worklets on demand, which can be used with Automo...

3 Syys 20248min

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