Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Jaksot(206)

CISO IT – Livin' on the Edge: Linux's Impact on Computing, E04

CISO IT – Livin' on the Edge: Linux's Impact on Computing, E04

This episode originally aired March 14, 2024. In this episode, Jason Kikta, the CISO at Automox, shares his background with the early days of Linux and highlights its importance in the computing indus...

29 Elo 202417min

Product Talk – How Users Get Smarter for Free at Automox University, E08

Product Talk – How Users Get Smarter for Free at Automox University, E08

In this episode, Peter Pflaster interviews Amelia Vacante from the Automox customer education team. They discuss the philosophy behind Automox University and the importance of customer education.  The...

27 Elo 202418min

Automox Insiders – Back to AXU: Meet the Teachers - Katie, Shereen, and Amelia, E08

Automox Insiders – Back to AXU: Meet the Teachers - Katie, Shereen, and Amelia, E08

In this episode of IT Insiders, Maddie Regis interviews the team behind Automox University (AXU), including Katie Bleichman, Shereen Al-Jaff, and Amelia Vacante. AXU was developed to enhance the custo...

22 Elo 202411min

Heroes of IT – Automox University: Jack Milburn’s Guide to Ongoing IT Education, E07

Heroes of IT – Automox University: Jack Milburn’s Guide to Ongoing IT Education, E07

In this episode of the Heroes of IT podcast, Ashley interviews Jack Milburn, a senior IT engineer with a focus on cloud security. They discuss Jack's experience with Automox and how he uses it for pat...

20 Elo 202414min

CISO IT – The Importance of Continuing Education: Live from DEF CON, E09

CISO IT – The Importance of Continuing Education: Live from DEF CON, E09

Join Automox CISO Jason Kikta, live at DEF CON 32, as he discusses the importance of continuing education in cybersecurity. He emphasizes that ongoing learning and exposure to diverse perspectives are...

15 Elo 20244min

Patch [Fix] Tuesday – August 2024 [Experts Analysis of Patch Tuesday], E10

Patch [Fix] Tuesday – August 2024 [Experts Analysis of Patch Tuesday], E10

The Automox Security Team discusses August 2024’s Patch Tuesday, including a SmartScreen remote code execution vulnerability, a Windows kernel elevation of privilege vulnerability, and print spooler e...

13 Elo 202414min

Hands-on IT – Fostering Creativity in IT: Listen Monkey, Listen. E08

Hands-on IT – Fostering Creativity in IT: Listen Monkey, Listen. E08

In this episode, Landon Miles interviews Jon Levenson, the manager of content and community at Automox, about the importance of creativity in IT and how to foster a creative environment. Jon shares hi...

8 Elo 202423min

Automate IT – Closing the Knowledge Gap: Leveraging Vendor Expertise for IT Success, E08

Automate IT – Closing the Knowledge Gap: Leveraging Vendor Expertise for IT Success, E08

Join Automox's David van Heerden as he discusses the skill gap in IT and how it can be challenging to address. He highlights the broad and varied domains within IT and the difficulty of keeping up wit...

6 Elo 202411min

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