Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Jaksot(206)

CISO IT – A Pathway to Yes with Rich Casselberry, E05

CISO IT – A Pathway to Yes with Rich Casselberry, E05

This week, Automox is bringing back some podcast episode favorites!  In case you missed the first go, this podcast aired on April 11, 2024.  In this episode, Jason Kikta and Rich Cassleberry discuss t...

1 Elo 202419min

Automox Insiders – Charles Coaxum, The Fundamentals of Lasting Customer Satisfaction, E04

Automox Insiders – Charles Coaxum, The Fundamentals of Lasting Customer Satisfaction, E04

This week, Automox is bringing back some podcast episode favorites! In case you missed the first go, this podcast aired on April 21, 2024. In this episode of Automox Insiders, Maddie Regis interviews ...

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Hands-On IT – Virtualization, IT Support, and... Home Labs? How Automox Techies Use Automox, E07

Hands-On IT – Virtualization, IT Support, and... Home Labs? How Automox Techies Use Automox, E07

Dive into the world of IT tech with the Hands-On IT podcast, hosted by Landon Miles. Each episode uncovers the intricacies of IT technologies, real-life use cases, and practical guidance on their appl...

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Product Talk – Reactive to Proactive Risk Reduction with Automox's Director of Solutions Engineering, E07

Product Talk – Reactive to Proactive Risk Reduction with Automox's Director of Solutions Engineering, E07

Welcome to Product Talk, your ultimate guide to the features and use cases of Automox, hosted by Steph Rizzuto. This podcast peels back the layers of Automox’s endpoint management software, discussing...

23 Heinä 202413min

Heroes of IT – Optimizing IT Workflows with Automox: Insights from Steve Engler, E06

Heroes of IT – Optimizing IT Workflows with Automox: Insights from Steve Engler, E06

Welcome to the Heroes of IT podcast, hosted by Automox’s Ashley Smith. In this podcast, Ashley interviews IT heroes ready to share their insights, successes, challenges, and stories from the field. Jo...

21 Heinä 202411min

Automate IT – Easier Than Legos: How Automox Automates IT With Automox, E07

Automate IT – Easier Than Legos: How Automox Automates IT With Automox, E07

Navigate the complexities of IT automation with the Automate IT podcast, hosted by Automox’s David van Heerden. Each episode dives deep into automation strategies, expert insights, and actionable advi...

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Automox Insiders – Flexibility and Creativity in IT Operations with Colby Hall, E07

Automox Insiders – Flexibility and Creativity in IT Operations with Colby Hall, E07

Welcome to Automox’s Insiders podcast, your behind-the-scenes look into Automox, hosted by Maddie Regis. This podcast will introduce you to the creative and dedicated individuals driving the progress ...

14 Heinä 202413min

CISO IT – Great Security Demands Great IT: Why Automox’s CISO is Customer #1, E08

CISO IT – Great Security Demands Great IT: Why Automox’s CISO is Customer #1, E08

The CISO IT Podcast, hosted by Automox CISO Jason Kikta, is your one-stop shop for all things IT and cybersecurity. Jason knows good security comes from good IT. Step into a CISO’s shoes and trek thro...

11 Heinä 202411min

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