Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Jaksot(205)

Automate IT – How to Design an IT Service Model for End User Happiness, E04

Automate IT – How to Design an IT Service Model for End User Happiness, E04

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CISO IT – A Pathway to Yes with Rich Casselberry, E05

CISO IT – A Pathway to Yes with Rich Casselberry, E05

In this episode, Jason Kikta and Rich Cassleberry discuss the challenges of IT security and how to make better risk decisions. They explore the difficulty of proving a negative in security and the lac...

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Patch [Fix] Tuesday – April 2024 Patch Tuesday [and Some Spicy Meatballs], E06

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Get the latest Patch Tuesday releases, mitigation tips, and learn about custom automations (aka Automox Worklets) that can help you with CVE remediations.

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Heroes of IT – …That’s Odd Behavior, with Security Engineer Jack Smith, E04

Heroes of IT – …That’s Odd Behavior, with Security Engineer Jack Smith, E04

Welcome to the Heroes of IT podcast, hosted by Automox’s Ashley Smith. In this podcast, Ashley interviews IT heroes ready to share their insights, successes, challenges, and stories from the field. Jo...

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Product Talk – Automated Vulnerability Remediation (AVR), E03

Product Talk – Automated Vulnerability Remediation (AVR), E03

Welcome to Product Talk, your ultimate guide to the features and use cases of Automox, hosted by Peter Pflaster and Steph Rizzuto. This podcast peels back the layers of Automox’s endpoint management s...

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Hands-On IT – Linux: Exploring its History, Evolution, and Adoption, E03

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Dive into the world of IT tech with the Hands-On IT podcast, hosted by Landon Miles. Each episode uncovers the intricacies of IT technologies, real-life use cases, and practical guidance on their appl...

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Heroes of IT – Zac Turner, Degreed System Administrator, E03

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Welcome to the Heroes of IT podcast, hosted by Automox’s Ashley Smith. In this podcast, Ashley interviews IT heroes ready to share their insights, successes, challenges, and stories from the field. Jo...

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Automate IT – Starting Your Linux Adventure, E03

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Navigate the complexities of IT automation with the Automate IT podcast, hosted by Automox’s David van Heerden. Each episode dives deep into automation strategies, expert insights, and actionable advi...

19 Maalis 202417min

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