Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Jaksot(205)

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Get the latest Patch Tuesday releases, mitigation tips, and learn about custom automations (aka Automox Worklets) that can help you with CVE remediations.Links: Risky Business Podcast: https://risky.b...

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Welcome to Product Talk, your ultimate guide to the features and use cases of Automox, hosted by Peter Pflaster and Steph Rizzuto. This podcast peels back the layers of Automox’s endpoint management s...

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Navigate the complexities of IT automation with the Automate IT podcast, hosted by Automox’s David van Heerden. Each episode dives deep into automation strategies, expert insights, and actionable advi...

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The CISO IT Podcast, hosted by Automox CISO Jason Kikta, is your one-stop shop for all things IT and cybersecurity. Jason knows good security comes from good IT. Step into a CISO’s shoes and trek thro...

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