#14 HIGH TECH, HIGH TRUST - Balancing Technology With A Human Touch
This episode of Fresh Perspectives looks at how SMEs can balance technology with a human touch to improve customer experience without damaging trust. Rob Brown is joined again by Charles Richards, UK...
18 Maalis 18min
#13 CUSTOMER SERVICE DONE WELL: What SMEs Get Right and Wrong
This episode of Fresh Perspectives explores what great customer service really means for SMEs and why it is a growth lever rather than a hygiene factor. Rob Brown is joined by Charles Richards, UK He...
11 Maalis 17min
#11 EMPLOYMENT ENFORCEMENT SHIFT – Inside The New Fair Work Agency
In this episode of Fresh Perspectives, we unpack the introduction of the Fair Work Agency (FWA) and what it means for employers ahead of its launch in April. Rob Brown is joined by Hannah-Jane Dobbie...
18 Helmi 32min
#10 CONSTRUCTION TAX ALERT - Why More Businesses Get This Wrong
This episode of Fresh Perspectives explores the Construction Industry Scheme and why it presents a growing risk for businesses well beyond traditional construction firms. Rob Brown is joined by Jo Ga...
11 Helmi 20min
#9 2026 OUTLOOK - What SME Business Owners Can Expect This Year
One month down in 2026 and business owners continue to face uncertainty, rising costs, and increasing pressure to make the right decisions at speed. In this episode of Fresh Perspectives, Rob Brown i...
4 Helmi 25min
#8 TIPPING POINT - The Rules Hospitality Businesses Can’t Afford To Ignore
In this episode, we explore the Tipping Act and what it means for employers, payroll teams, and HR leaders, with expert insight from Hannah-Jane Dobbie and Julie Gunnell. We break down what qualifies...
28 Tammi 21min
#7 CASHFLOW CONFIDENCE - PART 2: The Cash Hidden In Your Business
In Part 2 of Cash Flow Confidence, we continue the conversation with Matthew Grant, following on from Part 1 where we explored why profitable businesses still run into trouble because of cash flow. I...
21 Tammi 16min
