Ep 8: Tangible mail: the key to unlocking digital brand growth

Ep 8: Tangible mail: the key to unlocking digital brand growth

Why would a digital giant like Google use direct mail when their entire world is online?


In this episode of Mail Unleashed, Nishma Patel Robb, Founder & CEO of The Glittersphere, explains how brands can avoid becoming one dimensional with mail.


Together, Nishma and host Rory Sutherland talk about:

  • How mail allows you to get creative
  • How Nishma used mail to build Google’s brand
  • The future role mail can play in helping brands reach new audiences
  • Mail’s tactility can hold customer attention

Plus, you’ll hear from both Nishma and Rory on why mail’s powers can’t be ignored.

00:00 Intro

00:41 Welcome to Nishma

01:52 Why would Google use direct mail?

06:10 Why using physical media can give digital brands a bit of life

07:49 Two main challenges for marketers: short-term ROI measurement and sustainability

08:41 Nishma discusses the Google direct mail online child safety campaign

11:39 Nishma’s plans for using mail at The Glittersphere to reach new communities

15:15 The evolution of direct mail. What does the future hold for this marketing medium?

16:44 Why all young creatives should visit The History of Advertising Trust

17:34 Outro

Nishma is the founder of Glittersphere and former Google UK Brand Chief. She empowers ambitious women to build influence with visibility, clarity, and Authentic Intelligence.


A global speaker and brand strategist, she helps leaders show up with authority, in rooms, on stages, and beyond social.

Follow Nishma.

LinkedIn - https://www.linkedin.com/in/nishmapatelrobb/

X - https://x.com/nishmarobb

Follow Rory.

LinkedIn - https://www.linkedin.com/in/rorysutherland/

X - https://x.com/rorysutherland

Watch the full episode.

Website - https://www.marketreach.co.uk/mail-unleashed/nishma-patel-robb-the-glittersphere

YouTube - https://youtu.be/KYfcEplYQtM

Curious about the power of mail in your marketing mix? Follow us for fresh inspiration and real-world examples that show how mail delivers impressive business results. ⬇️

LinkedIn - https://www.linkedin.com/company/marketreach-from-royal-mail/

X - https://x.com/MarketreachUK

Facebook - https://www.facebook.com/p/Marketreach-100057126832884/

TikTok - https://www.tiktok.com/@marketreachuk

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Jaksot(20)

Ep 20: Direct mail wins the attention economy with Jonny Harrison

Ep 20: Direct mail wins the attention economy with Jonny Harrison

In a world where 75–80% of ad spend is digital, why is Digital Strategy Director at the7stars, Jonny Harrison, making the case for direct mail?   That’s because he’s seen how it wins the attention eco...

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Ep 19: Why Ian Gibbs says mail earns attention that lasts

Ep 19: Why Ian Gibbs says mail earns attention that lasts

Not every impression is equal. So, what makes mail different from a digital impression?  In this episode of Mail Unleashed, JICMAIL’s Director of Data Leadership, Ian Gibbs, joins Rory Sutherland to d...

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Ep 18: Bring your digital brand to life and deliver trust with Sayed Hajamaideen

Ep 18: Bring your digital brand to life and deliver trust with Sayed Hajamaideen

How can you build trust with your customers without physical stores or a tangible product?  In this episode of Mail Unleashed, Sayed Hajamaideen, Head of Brand & Marketing at SMARTY Mobile, sits down ...

2 Maalis 12min

Ep 17: Tesco grows Clubcard loyalty using targeted mail with Tash Whitmey

Ep 17: Tesco grows Clubcard loyalty using targeted mail with Tash Whitmey

How did mail help Tesco gain 21 million active members for its iconic Clubcard loyalty programme? You can find out from Tash Whitmey, Group Director of Loyalty, CRM and Marketing at Tesco.    Together...

11 Helmi 13min

Ep 16: Capture consumers attention using physical media with Dino Myers-Lamptey

Ep 16: Capture consumers attention using physical media with Dino Myers-Lamptey

Want to find out why mail can hold the attention of consumers?   In this episode, host Rory Sutherland welcomes Media expert and The Barber Shop founder, Dino Myers-Lamptey, into the studio to share h...

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Ep 15: Mail puts the fun in insurance with Ed Birth

Ep 15: Mail puts the fun in insurance with Ed Birth

In a world littered with noise, why does a simple piece of mail still get the most attention? In our next Mail Unleashed episode, Head of Brand Marketing at Hiscox, Ed Birth is here to reveal how sell...

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Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

If mail is distinctive, does it become more memorable? Richard Shotton, behavioural scientist and author of The Choice Factory, and Rory Sutherland, get under the skin and into the minds of consumers....

10 Joulu 202513min

Ep 13: Mail's trust advantage in banking with Margaret Jobling

Ep 13: Mail's trust advantage in banking with Margaret Jobling

In a world of rising digital scams, why does a simple piece of mail still reassure banking customers?  Chief Marketing Officer at NatWest, Margaret Jobling, joins Rory Sutherland for this episode of M...

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