Ep 9: How AI powers direct mail to drive results with Luke Whitehorn

Ep 9: How AI powers direct mail to drive results with Luke Whitehorn

Does AI have the potential to supercharge direct mail and improve results? Yes, it does, and you’ll find out why in this Mail Unleashed episode with Luke Whitehorn, Marketing Director at Domestic & General.

Throughout this episode, Luke joins Rory to talk about the power of mail. Together they discuss:

  • Luke’s journey from working in a call centre to rising to Marketing Director at Domestic & General
  • Data from Domestic & General that shows how effective mail can be
  • Why personalised mail can build brand trust
  • AI’s potential with direct mail marketing
  • Luke’s experience working at Christadelphian Meal-a-Day

Plus, they share real stats that show how mail has helped Domestic & General keep 86% of their customer base.

00:00 Intro

00:41 Welcome to Luke – his journey from the call centre at British Gas to Marketing Director at Domestic & General

03:21 Build trust – the importance of personalised mail for marketing something intangible

05:05 Is mail effective? Luke has 30 years of data that shows how effective it is in the marketing mix

07:20 Luke and Rory discuss “The Halo Effect” of direct mail and its lasting impact

09:33 Why direct mail works for insurance brands

11:11 Direct mail is a blank canvas for marketers to get creative

13:13 What potential does AI have in the world of direct mail? Propensity modelling, GenAI testing, and attribution models

17:56 Luke's experience working as Marketing Director for the charity Christadelphian Meal-a-Day

20:48 Outro

Luke Whitehorn is the Marketing Director at Domestic & General. He is a passionate marketing leader with a background in customer experience and digital growth.


He blends data and empathy to drive personalisation, build high-performing teams, and deliver results. From brand campaigns to data science, Luke brings strategic thinking and heart to everything he does, inside and outside of work.

Follow Luke.

LinkedIn - https://www.linkedin.com/in/luke-whitehorn/

X - https://x.com/LukeWhitehorn

Follow Rory.

LinkedIn - https://www.linkedin.com/in/rorysutherland/

X - https://x.com/rorysutherland

Watch the full episode here:

Website - https://www.marketreach.co.uk/mail-unleashed/luke-whitehorn-domestic-and-general

YouTube - https://youtu.be/NrdoCcfAI78

Thinking of including mail in your media mix? Follow us on our socials for more great examples of why mail can have a lasting impact. ⬇️

LinkedIn - https://www.linkedin.com/company/marketreach-from-royal-mail/

X - https://x.com/MarketreachUK

Facebook - https://www.facebook.com/p/Marketreach-100057126832884/

TikTok - https://www.tiktok.com/@marketreachuk

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(20)

Ep 20: Direct mail wins the attention economy with Jonny Harrison

Ep 20: Direct mail wins the attention economy with Jonny Harrison

In a world where 75–80% of ad spend is digital, why is Digital Strategy Director at the7stars, Jonny Harrison, making the case for direct mail?   That’s because he’s seen how it wins the attention eco...

18 Touko 28min

Ep 19: Why Ian Gibbs says mail earns attention that lasts

Ep 19: Why Ian Gibbs says mail earns attention that lasts

Not every impression is equal. So, what makes mail different from a digital impression?  In this episode of Mail Unleashed, JICMAIL’s Director of Data Leadership, Ian Gibbs, joins Rory Sutherland to d...

12 Maalis 22min

Ep 18: Bring your digital brand to life and deliver trust with Sayed Hajamaideen

Ep 18: Bring your digital brand to life and deliver trust with Sayed Hajamaideen

How can you build trust with your customers without physical stores or a tangible product?  In this episode of Mail Unleashed, Sayed Hajamaideen, Head of Brand & Marketing at SMARTY Mobile, sits down ...

2 Maalis 12min

Ep 17: Tesco grows Clubcard loyalty using targeted mail with Tash Whitmey

Ep 17: Tesco grows Clubcard loyalty using targeted mail with Tash Whitmey

How did mail help Tesco gain 21 million active members for its iconic Clubcard loyalty programme? You can find out from Tash Whitmey, Group Director of Loyalty, CRM and Marketing at Tesco.    Together...

11 Helmi 13min

Ep 16: Capture consumers attention using physical media with Dino Myers-Lamptey

Ep 16: Capture consumers attention using physical media with Dino Myers-Lamptey

Want to find out why mail can hold the attention of consumers?   In this episode, host Rory Sutherland welcomes Media expert and The Barber Shop founder, Dino Myers-Lamptey, into the studio to share h...

28 Tammi 20min

Ep 15: Mail puts the fun in insurance with Ed Birth

Ep 15: Mail puts the fun in insurance with Ed Birth

In a world littered with noise, why does a simple piece of mail still get the most attention? In our next Mail Unleashed episode, Head of Brand Marketing at Hiscox, Ed Birth is here to reveal how sell...

13 Tammi 24min

Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

If mail is distinctive, does it become more memorable? Richard Shotton, behavioural scientist and author of The Choice Factory, and Rory Sutherland, get under the skin and into the minds of consumers....

10 Joulu 202513min

Ep 13: Mail's trust advantage in banking with Margaret Jobling

Ep 13: Mail's trust advantage in banking with Margaret Jobling

In a world of rising digital scams, why does a simple piece of mail still reassure banking customers?  Chief Marketing Officer at NatWest, Margaret Jobling, joins Rory Sutherland for this episode of M...

28 Marras 202521min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
rss-rahapodi
mimmit-sijoittaa
psykopodiaa-podcast
rss-oivalluksia-rahasta-elamasta
leadcast
asuntoasiaa-paivakirjat
rss-set-for-life-sijoita-ja-vaurastu
rss-ainin-sekatoimisto
rss-viisas-raha-podi
ostan-asuntoja-podcast
oppimisen-psykologia
hyva-paha-johtaminen
vapauta-supervoimasi-podcast
rss-rahamania
rss-pariisilaiset
rss-kaupan-tila
rss-kohti-unelmia
rss-startup-ministerio
rss-bisneksen-pehmea-puoli