Ep 10: Mail is a ‘super touchpoint’ with Andrew Tindall

Ep 10: Mail is a ‘super touchpoint’ with Andrew Tindall

What is a super touchpoint and why are they so powerful? In this episode, Rory Sutherland is joined by Senior Vice President at System1, Andrew Tindall.


As an effectiveness pro, Andrew knows that mail does not only drive sales, but it also grabs attention, builds awareness and trust, with physical impact that lives on in the home.


Together, Andrew and Rory talk about:


  • What makes System1 different from other market research companies
  • How understanding behavioural science can enhance your marketing performance
  • Stats from the Effie Worldwide database such as, “90% of campaigns using mail drive a direct sales impact within six months”
  • What a super touchpoint is and why mail can be classed as one
  • The importance of trust in marketing

Plus, they share why mail’s physicality can surprise and delight your customers.

00:00 Intro

00:41 Welcome to Andrew – what is the origin of System1 and what makes them different from other market research companies?

03:17 How understanding behavioural science can help marketers choose the right media

05:33 Direct mail is effective and demonstrates costly signalling

07:16 Andrew and Rory discuss why mail grabs attention and is kept, felt, and remembered

09:33 What is a Super Touchpoint? Andrew draws on research from Effie Worldwide database to highlight mail's ability to build strong brand awareness and drive sales

15:14 Why mail allows you to be creative – examples from Hiscox and The AA

16:54 The potency of the unexpected: why the physicality of mail surprises and delights

18:24 The importance of trust – what System1 is doing to measure it, and how mail can build it

22:10 Why marketers should judge success based on attentive reach, not cheap CPMs

24:30 Outro

Andrew Tindall is the Senior Vice President at System1. He is a marketing effectiveness expert, specialising in how creativity and emotion drive results across media.

He partners with top global brands and agencies to scale effectiveness insights, publish award-winning thought leadership, and deliver practical, accessible advice that helps brands make creativity work harder.

Follow Andrew.

LinkedIn - https://www.linkedin.com/in/andrew-tindall

X - https://x.com/andrewtindall_

TikTok - https://www.tiktok.com/@andrew.tindall

Follow Rory.

LinkedIn - https://www.linkedin.com/in/rorysutherland/

X - https://x.com/rorysutherland

Watch the full episode.

Website - https://www.marketreach.co.uk/mail-unleashed/andrew-tindall-system1

YouTube - https://youtu.be/YqIAMN0Bs1Q

Curious about the power of mail in your marketing mix? Follow us for fresh inspiration and real-world examples that show how mail delivers impressive business results. ⬇️

LinkedIn - https://www.linkedin.com/company/marketreach-from-royal-mail/

X - https://x.com/MarketreachUK

Facebook - https://www.facebook.com/p/Marketreach-100057126832884/

TikTok - https://www.tiktok.com/@marketreachuk

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Jaksot(20)

Ep 20: Direct mail wins the attention economy with Jonny Harrison

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Ep 19: Why Ian Gibbs says mail earns attention that lasts

Ep 19: Why Ian Gibbs says mail earns attention that lasts

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Ep 18: Bring your digital brand to life and deliver trust with Sayed Hajamaideen

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How can you build trust with your customers without physical stores or a tangible product?  In this episode of Mail Unleashed, Sayed Hajamaideen, Head of Brand & Marketing at SMARTY Mobile, sits down ...

2 Maalis 12min

Ep 17: Tesco grows Clubcard loyalty using targeted mail with Tash Whitmey

Ep 17: Tesco grows Clubcard loyalty using targeted mail with Tash Whitmey

How did mail help Tesco gain 21 million active members for its iconic Clubcard loyalty programme? You can find out from Tash Whitmey, Group Director of Loyalty, CRM and Marketing at Tesco.    Together...

11 Helmi 13min

Ep 16: Capture consumers attention using physical media with Dino Myers-Lamptey

Ep 16: Capture consumers attention using physical media with Dino Myers-Lamptey

Want to find out why mail can hold the attention of consumers?   In this episode, host Rory Sutherland welcomes Media expert and The Barber Shop founder, Dino Myers-Lamptey, into the studio to share h...

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Ep 15: Mail puts the fun in insurance with Ed Birth

Ep 15: Mail puts the fun in insurance with Ed Birth

In a world littered with noise, why does a simple piece of mail still get the most attention? In our next Mail Unleashed episode, Head of Brand Marketing at Hiscox, Ed Birth is here to reveal how sell...

13 Tammi 24min

Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

If mail is distinctive, does it become more memorable? Richard Shotton, behavioural scientist and author of The Choice Factory, and Rory Sutherland, get under the skin and into the minds of consumers....

10 Joulu 202513min

Ep 13: Mail's trust advantage in banking with Margaret Jobling

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In a world of rising digital scams, why does a simple piece of mail still reassure banking customers?  Chief Marketing Officer at NatWest, Margaret Jobling, joins Rory Sutherland for this episode of M...

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