The Leading HVAC Podcast17 Kesä 2025

21. Why Most Contractors Lose Customers—and How to Stop It

In this episode of The Leading HVAC Podcast, Kymone sits down with serial entrepreneur and Nuve founder Ismael Valdez to explore the biggest problem facing most HVAC contractors—poor customer retention—and how to fix it. Ismael shares how he scaled NextGen Air from zero to $108M in just seven years, why most companies spend too much on marketing, and how his newest venture, Nuve, is helping contractors retain more customers with one small change. If you want to stop burning through leads and start building long-term profit, this episode is a must.Key Takeaways:

Retention Is the Real Growth Strategy: Most HVAC companies are obsessed with chasing new leads. But Ismael shows how focusing on customer retention can cut marketing spend, boost profit margins, and build a more sustainable business.

Build a Competitive Culture, Not Just a Team: High performers don’t just want a job—they want to win. Creating a pay structure that rewards performance and encourages healthy competition is the key to recruiting and keeping top talent.

Simplify Everything—Especially How People Get Paid: Whether it’s techs, CSRs, or managers, if people don’t understand how they’re paid, they won’t stay motivated. Ismael’s formula? Pay well, and make the path to more money crystal clear.

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25. Why Leadership Is the Missing Piece in HVAC Growth

In this episode of The Leading HVAC Podcast, Greg Matson shares how investing in leadership, not just systems or sales, was the real key to breaking through growth barriers in his business. From 45% y...

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24. From Field to Leadership: Navigating the Hardest Shift in HVAC

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23. How to Market Your HVAC Business Without Wasting Money

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22. Why Your Marketing Isn’t Working (And How to Fix It)

In this episode of The Leading HVAC Podcast, we sit down with Crystal Williams of Lemon Seed Marketing — a marketing strategist who grew her family’s HVAC company from a small local shop into a thrivi...

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20. What HVAC Leaders Must Learn to Grow Their Business

In this episode of The Leading HVAC Podcast, Kymone sits down with industry veteran and SBE Vice President Cory Holman to unpack the mindset and skills needed to go from top-performing technician to t...

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19. How to Hand Off Leadership in an HVAC Business

In this episode of The Leading HVAC Podcast, we explore what it really takes to transition leadership in a family-owned HVAC company. Tonya and Corey Collins from Universal Heating and Cooling share h...

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