Why Independent Shops May Lose the Right to Repair

David Manley is the Managing Editor of Tire Business, where he covers the trends, policy shifts, and operational challenges shaping the tire and automotive repair industry. With more than two decades in journalism across photography, writing, and editing, he brings a well-rounded perspective on how industry changes impact shop owners on the ground.

His work consistently highlights the growing tension around right to repair in auto repair, giving operators a clearer understanding of how legislation, technology, and manufacturer control are reshaping what independent shops can and can’t do.

In this episode…

Control over the repair process is quietly shifting away from independent shops. What used to be a straightforward job now stops at the final step because access is blocked, not because capability is missing. Shops can complete the work, but can’t finish it.

The core issue sits inside right to repair in auto repair. Vehicle data, software access, and manufacturer restrictions are redefining ownership. Customers believe they own their vehicles, but access limitations tell a different story. That gap is where frustration builds and where shops start losing ground.

The pressure doesn’t stay inside the industry, it moves directly to the customer. Higher costs, longer wait times, and forced dealership visits become the new normal. Right to repair in auto repair shifts from a policy conversation to a daily operational problem that affects revenue, workflow, and customer trust.

Here’s a glimpse of what you’ll learn:

[01:15] David Manley’s role and industry perspective

[03:17] Career background and transition into Tire Business

[06:22] Key challenges currently impacting the tire industry

[08:44] Lack of awareness surrounding right to repair

[10:00] How restricted access is redefining vehicle ownership

[13:46] Cost and service delays driven by repair limitations

[14:56] Tesla’s approach to open repair information access

[16:11] The role of vehicle data, safety, and manufacturer control

[18:33] ADAS limitations and implications for third-party service

[20:23] Importance of reporting real-world repair access issues

[24:02] Urgency for industry-wide awareness and action

[24:47] Personal conversations and closing statements

Resources mentioned in this episode:

• David Manley LinkedIn
• Tire Business Website
• Gain Traction Podcast Episode #176: Right to Repair: The End of DIY Car Maintenance?
• Tire Industry Association (TIA)
• Specialty Equipment Market Association (SEMA)
• TIA Right to Repair: Report your Issue
• Tread Partners
• Gain Traction Podcast on YouTube
• Gain Traction Podcast Website
• Mike Edge on LinkedIn

Quotable Moments:

• “Shops can complete the repair, but just can’t turn off the check engine light.”
• “The consumer should be able to get their product fixed where they want.”
• “Access is going to be restricted, and it’s happening in small ways right now.”
• “It becomes a price issue and a time issue for the customer.”
• “You’re connected to the manufacturer long after you buy the vehicle.”

Action Steps:

1. Audit recent repair jobs where your team couldn’t complete the work due to access restrictions and document the exact limitation.
2. Train your advisors to clearly explain right to repair in auto repair to customers so they understand why delays or referrals happen.
3. Start reporting specific access issues through industry channels like TIA to contribute real-world examples that influence legislation.
4. Evaluate how often dealership referrals are increasing and track the revenue impact tied to incomplete jobs.
5. Position your shop as an advocate for customer choice by educating your audience on right to repair in auto repair through content, conversations, and in-store messaging.