Episode 1 of 8: The Need for More Crisis Management Knowledge. Chapter 1 in Ongoing Crisis by Coombs.

In this first episode of a total of 8, we explore Chapter 1 of "Ongoing Crisis Communication" by Coombs, which highlights why crisis management is essential for all organizations. The chapter emphasizes that no organization is immune to crises, and without preparation, crises can result in severe reputational, financial, and operational damage. From corporate scandals to natural disasters, crisis management is an ongoing process that requires knowledge across multiple disciplines.

We discuss:

• Why every organization needs a crisis management strategy—no one is exempt from risk.
• The importance of a Comprehensive Crisis Management Program (CCMP) and why it must be evidence-based.
• The three-stage model of crisis management:
• Key definitions of crisis, including the difference between organizational crises and disasters.
• Operational crises vs. paracrises – why some crises disrupt operations while others primarily damage reputation.
• The role of stakeholder perception in defining a crisis.
• Crisis leadership and how effective leaders manage uncertainty and stakeholder expectations.

This episode sets the foundation for understanding why crisis management is not just about response—it’s about building resilience before a crisis even occurs.

Disclaimer:
This podcast is an independent, AI-generated educational resource and is not affiliated with or officially endorsed by the author or publisher. While we strive to present accurate information, we do not take responsibility for any errors, omissions, or misinterpretations. Listeners are encouraged to refer to the original book "Ongoing Crisis Communication" for a comprehensive understanding.

Source:
Coombs, W. T. (2023). Ongoing Crisis Communication: Planning, Managing, and Responding.