Ep 42: Regulating change - The future of postal markets in the e-commerce era
Voice Mail4 Touko

Ep 42: Regulating change - The future of postal markets in the e-commerce era

In a rapidly evolving postal landscape, the sector is navigating significant change. Traditional postal operators are adapting to declining letter volumes, while the growth in parcels driven by e-commerce continues to reshape business models and operations. At the same time, powerful online platforms are influencing market dynamics, and customers increasingly expect faster, more flexible and transparent delivery services.

Alongside these shifts, there is a growing push for greater digitalization and sustainability - creating both challenges and opportunities for innovation across the sector. As a result, long-standing models are being redefined, and new pathways are emerging.

In this episode, we explore what these developments mean for the future of postal and delivery markets, ahead of the UPU Conference on Postal Regulation. Featuring insights from Ms. Antonia Niederprüm, Head of Postal Services and Logistics at WIK-Consult and Dr. Roel Gevaers, Professor at the University of Antwerp, the discussion also looks at emerging regulatory developments, including Europe’s move to end duty exemptions on low-value parcels, and how this could reshape cross-border e-commerce and global supply chains.

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Jaksot(44)

Ep 44: Philately in the digital age - innovation, storytelling and the future of stamp collecting

Ep 44: Philately in the digital age - innovation, storytelling and the future of stamp collecting

Sitara Huseynova, President of the World Association for the Development of Philately (WADP), Director of the Stamp Department at Azerpost, and Vice-Chair of PostEurop's Stamps and Philately Working G...

29 Heinä 15min

Ep 43: Posts, Digital Infrastructure and Artificial Intelligence - From Global Principles to Practical Impact

Ep 43: Posts, Digital Infrastructure and Artificial Intelligence - From Global Principles to Practical Impact

As artificial intelligence becomes central to global development, the challenge is no longer only about shared principles, but how to translate them into practical guidance across sectors and contexts...

29 Kesä 24min

Ep 41: Global Collaboration, Digital Transformation and Women in Leadership

Ep 41: Global Collaboration, Digital Transformation and Women in Leadership

Tawnee Steinke, VP of Products and Partnerships at BoxC, serving as the Vice Chair of the UPU Consultative Committee (CC) reflects on how collaboration is shaping the future of global logistics. She s...

27 Maalis 22min

Ep 40: Delivered Duty Paid System, UPU TechCert and the Next Phase of Postal Technology

Ep 40: Delivered Duty Paid System, UPU TechCert and the Next Phase of Postal Technology

As cross-border e-commerce grows and countries revise customs thresholds, postal operators are adapting to a significant operational shift. In this episode of Voice Mail, Mr. Lati Matata, Director, Po...

26 Helmi 23min

Ep 39: India Post’s path through digital transformation

Ep 39: India Post’s path through digital transformation

For more than 170 years, India Post has been a trusted presence in people’s everyday lives. Today, as digital payments, e-commerce, and instant communication reshape how societies connect, the world’s...

29 Tammi 25min

Ep 38: UNDP's Robert Opp on the future of digital inclusion

Ep 38: UNDP's Robert Opp on the future of digital inclusion

In this episode of VoiceMail, we speak with Robert Opp, Chief Digital Officer and Director of Digital, AI and Innovation at the United Nations Development Programme (UNDP), about the future of digital...

24 Marras 202524min

Ep 37: CTT’s journey from tradition to transformation

Ep 37: CTT’s journey from tradition to transformation

As mail volumes decline and e-commerce reshapes delivery, Portugal’s national postal operator has turned transformation into an opportunity. In this episode of VoiceMail, João Bento, CEO of CTT – Corr...

30 Loka 202522min

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