Mastering CS: Candid Leader Insights5 Touko

Ep 57 | Alex Frunza

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Alex Frunza, Head of Customer Success, Enablement and Support at Otera, a company automating complex enterprise workflows across systems. Alex shares why Customer Success can’t operate as a silo in enterprise environments, what ownership really means when delivery happens through partners, and how to balance startup speed with enterprise discipline. He also explores what skills will matter most for CS leaders as AI continues to reshape the industry.

What You’ll Learn:

☑️ How a technical support background shapes CS leadership

☑️ Why CS cannot operate as a standalone function in enterprise automation

☑️ What breaks first when CS is isolated from the rest of the organization

☑️ How to define ownership when delivery happens through partners

☑️ What enablement means and how it changes based on company goals

☑️ How to balance startup velocity with enterprise decision-making pace

☑️ What skills will matter most for CS leaders in an AI-driven future

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With Custify, you can:

☑️ automate daily tasks through Playbooks

☑️ build individual customer #HealthScores

☑️ create customer segments

☑️ improve your customer communication strategy

☑️ streamline your onboarding process

☑️ track customers’ journeys every step of the way

☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below:

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Jaksot(74)

Ep 74 | Kate Panasenko

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Kate Panasenko, Customer Success Manager at Raccoon Gang, a company that builds and customizes e-learning pla...

2 Heinä 21min

Ep 73 | Patrick Ford

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Patrick Ford, Customer Success Manager at Softr, a no-code platform for building apps and client portals. Pat...

30 Kesä 26min

Ep 72 | Viola Marku

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Viola Marku, Head of Customer Success at WunderGraph, an open source platform that helps engineering teams ma...

26 Kesä 21min

Ep 71 | Veronica Bianchini

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Veronica Bianchini, Senior Strategy Customer Success Manager at Discuss, a qualitative research platform for ...

24 Kesä 20min

Ep 70 | Katrin Loodus

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Katrin Loodus, Customer Success Manager in the cybersecurity space. After more than a decade with the same or...

18 Kesä 18min

Ep 69 | Nir Kalish

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Nir Kalish, VP of Customer Success at BlinkOps, an AI platform that helps security teams automate their opera...

16 Kesä 26min

Ep 68 | Alexandra Ardelean

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Alexandra Ardelean, Senior Customer Success Manager at BigTime, a professional service automation platform fo...

11 Kesä 23min

Ep 67 | Silviana Prodan

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Silvana Prodan, Team Lead Customer Success at Bloomflow, a platform that helps large organizations deploy and...

9 Kesä 19min