Episode 10: The Power of Patient Retention

Episode 10: The Power of Patient Retention

Today Kaeli shares a training that she led in her POP Aesthetic Leadership Academy. She describes how practices intuitively know that "patient retention" is important, but in general don't really invest the same resources into innovating for their current customers as they do to acquire new ones.

She compares the patient ecosystem to a gas tank with a hole in it. As new patients come in, existing ones leave at the same or faster rate. In this episode she will explain how to "plug that hole" and avoid burnout while protecting profit margins through developing a system for patient retention. This is a super tactical training and is a MUST listen for any aesthetic practice or any business working to make leaps in their business without compromising their quality of life.

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Kaeli on Instagram

Kaeli on LinkedIn

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Episode 14: Part 2: The Six Stages of Entrepreneurial Business Growth

Episode 14: Part 2: The Six Stages of Entrepreneurial Business Growth

In Part 2 of this series, I'm continuing the conversation around the six stages every business moves through and the leadership evolution required to successfully navigate each stage of growth. As you...

3 Elo 23min

Episode 13: Part 1: The Six Stages of Entrepreneurial Business Growth

Episode 13: Part 1: The Six Stages of Entrepreneurial Business Growth

I've learned that every stage of business growth requires a different version of you as a leader. Just like parenting, your role evolves over time. The way you lead your business in the beginning is n...

27 Heinä 16min

Episode 12: Your Business Can Only Grow as Far as Your Operating System

Episode 12: Your Business Can Only Grow as Far as Your Operating System

Last week, I released a 7-part series on operational excellence, and the response was incredible. So many founders reached out saying these conversations completely shifted the way they think about gr...

20 Heinä 33min

Episode 11: Growth Doesn't Break Businesses. Weak Infrastructure Does.

Episode 11: Growth Doesn't Break Businesses. Weak Infrastructure Does.

If you've ever felt like your business is growing, but you're carrying more stress, more responsibility, and less freedom than ever before, this episode is for you. Today, I'm sharing Day 1 of our fiv...

13 Heinä 42min

Episode 10: If You Want to Be a Great Leader, Be a Great Follower

Episode 10: If You Want to Be a Great Leader, Be a Great Follower

Most leadership conversations focus on what founders need from their teams. But in this episode of Business on Top, I want to flip the script and talk directly to employees, emerging leaders, and team...

6 Heinä 12min

Episode 9: You Are the Guarantee

Episode 9: You Are the Guarantee

If there's one thing entrepreneurship has taught me, it's that there are no guarantees. Not in hiring. Not in growth. Not in leadership. Not in life. In this episode of Business on Top, I'm sharing on...

29 Kesä 15min

Episode 8: Your Addiction to Being Needed Is Slowing You Down

Episode 8: Your Addiction to Being Needed Is Slowing You Down

One of the biggest leadership lessons I've learned is that business growth doesn't require me to become more essential, it requires me to become less essential. For years, being the person everyone re...

22 Kesä 31min

Episode 7: Don't Just Learn, Activate

Episode 7: Don't Just Learn, Activate

Most founders are not lacking information. They're lacking activation. In this episode, you'll hear Part 1 of our Provider to CEO Panel from ALT,  featuring POP Leadership Academy members Jill Canes, ...

15 Kesä 35min

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