Episode 23: The In-N-Out Way

Episode 23: The In-N-Out Way

Have you ever wondered what it was like inside the $3Billion family-owned burger operation In N Out? This episode was inspired by one of our clients who said to me "everytime I drive through In N Out I am greeted proptly, with enthusiasm. My burger comes out quickly and its always insanely delicious. Never fails.

How do we run an aesthetic operation with that kind of consistency and fluidity? Well lucky for us I happen to know 16-year leadership veteran on the In N Out executive team… she also happens to be my baby sister. So together we reached out for proper approvals to share some of the insights into the hiring process, training program, and operating systems that have made this client-centric brand.

In this episode we discuss back pocket power strategies that you too can integrate to become the obvious choice for your customer.

Learn about the incredible structures and systems that build the In N out brand in this fascinating episode number 23 of the FF podcast with Lanae Kenter…

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Episode 14: Part 2: The Six Stages of Entrepreneurial Business Growth

Episode 14: Part 2: The Six Stages of Entrepreneurial Business Growth

In Part 2 of this series, I'm continuing the conversation around the six stages every business moves through and the leadership evolution required to successfully navigate each stage of growth. As you...

3 Elo 23min

Episode 13: Part 1: The Six Stages of Entrepreneurial Business Growth

Episode 13: Part 1: The Six Stages of Entrepreneurial Business Growth

I've learned that every stage of business growth requires a different version of you as a leader. Just like parenting, your role evolves over time. The way you lead your business in the beginning is n...

27 Heinä 16min

Episode 12: Your Business Can Only Grow as Far as Your Operating System

Episode 12: Your Business Can Only Grow as Far as Your Operating System

Last week, I released a 7-part series on operational excellence, and the response was incredible. So many founders reached out saying these conversations completely shifted the way they think about gr...

20 Heinä 33min

Episode 11: Growth Doesn't Break Businesses. Weak Infrastructure Does.

Episode 11: Growth Doesn't Break Businesses. Weak Infrastructure Does.

If you've ever felt like your business is growing, but you're carrying more stress, more responsibility, and less freedom than ever before, this episode is for you. Today, I'm sharing Day 1 of our fiv...

13 Heinä 42min

Episode 10: If You Want to Be a Great Leader, Be a Great Follower

Episode 10: If You Want to Be a Great Leader, Be a Great Follower

Most leadership conversations focus on what founders need from their teams. But in this episode of Business on Top, I want to flip the script and talk directly to employees, emerging leaders, and team...

6 Heinä 12min

Episode 9: You Are the Guarantee

Episode 9: You Are the Guarantee

If there's one thing entrepreneurship has taught me, it's that there are no guarantees. Not in hiring. Not in growth. Not in leadership. Not in life. In this episode of Business on Top, I'm sharing on...

29 Kesä 15min

Episode 8: Your Addiction to Being Needed Is Slowing You Down

Episode 8: Your Addiction to Being Needed Is Slowing You Down

One of the biggest leadership lessons I've learned is that business growth doesn't require me to become more essential, it requires me to become less essential. For years, being the person everyone re...

22 Kesä 31min

Episode 7: Don't Just Learn, Activate

Episode 7: Don't Just Learn, Activate

Most founders are not lacking information. They're lacking activation. In this episode, you'll hear Part 1 of our Provider to CEO Panel from ALT,  featuring POP Leadership Academy members Jill Canes, ...

15 Kesä 35min

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