One-Year Anniversary Special: Preparing Your Business for What’s Next

It’s the one-year anniversary of the Operations Excellence Podcast, and Mark O’Donnell marks the milestone with a special panel episode bringing back past guests for a real-world conversation on one big question: Are local small and midsize businesses ready for the growth opportunities headed toward Upstate New York?

Joined by Matt Masur (Growth Mode Technologies / Click Stream Studios), Mark Roberts (Staff Leasing PEO), Steve Thompson (Integrity Cost Consulting), Adam Feck (Strategic Executive Alliance), and Davine Bay (DKON Consulting Group), Mark leads a practical discussion on what it actually takes to scale without breaking your business.

The group digs into the biggest pressure points companies face as demand outpaces available talent, including: building a culture people want to join, creating repeatable hiring and onboarding systems, setting clear expectations through communication and performance management, and ensuring operations can deliver on what sales promises. They also explore the realities of remote hiring across multiple states, the importance of infrastructure and process, and the hidden costs that quietly drain profitability as organizations grow.

If you’re a business owner or leader in Central New York wondering how to prepare for the next wave of opportunity, this episode is a grounded, local, “roll up your sleeves” roadmap — with resources you can connect with right here in the community.

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Jaksot(14)

Turning Ideas Into Action with Zachary Premo

In this episode of Operations Excellence, Mark O’Donnell is joined by Zachary Premo, founder of The LED Sign Guys and a young entrepreneur building momentum in the digital signage space.Mark and Zach ...

22 Touko 45min

The Director’s Lens on Leadership: Voice, Presence, and the Power of Active Listening (w/ Joann Yarrow)

In Episode 13 of Operations Excellence, Mark O’Donnell welcomes back Joann Yarrow of Distinctive Voices for a conversation that blends leadership, communication, and performing arts into one practical...

20 Helmi 47min

Readiness, Mindset & Meaningful Growth: A Conversation with Adam Feck

In Episode 11 of the Operations Excellence Podcast, Mark O’Donnell sits down with Adam Feck — President of Forward 46 and Co-Founder of the Strategic Executive Alliance — for a powerful conversation a...

5 Joulu 202556min

People, Purpose & Preparedness: Leading Through Connection and Change

In this milestone 10th episode of Operations Excellence, host Mark O’Donnell welcomes two inspiring leaders who embody what it means to build organizations with purpose — one through people, the other...

3 Marras 20251h 21min

Regenerative Medicine & Building Better School Cultures — with Dr. Marc Pietropaoli and Will Staton

In Episode 9 of Operations Excellence, host Mark O’Donnell welcomes two guests in back-to-back conversations.Segment 1 — Dr. Marc Pietropaoli (Victory in Motion): A fellowship-trained sports medicine ...

3 Loka 20251h 22min

Taking Businesses to the Next Level with Staff Leasing’s Mark Roberts

In this episode of Operations Excellence, host Mark O’Donnell sits down with Mark Roberts, co-founder and Executive Vice President of Staff Leasing, to talk about 36 years of helping companies streaml...

5 Syys 202549min

Persistence, Passion, and the Power of Relationships

In Episode 7 of Operations Excellence, host Mark O'Donnell welcomes two passionate guests who embody entrepreneurial grit and creative reinvention.First, meet Zach Premo, founder of Ads on the Go, who...

8 Elo 20251h 14min