Fluency’s Mike Lane on Automating Digital Ad Ops, AI Scale, and Execution Infrastructure

Mike Lane, CEO of Fluency, explains how automation and AI are transforming digital ad execution at scale. Learn how brands and agencies save time, reduce errors, and scale campaigns across channels. Takeaways Fluency positions itself as a digital advertising operating system, automating the full execution layer of campaigns. The platform eliminates manual ad ops work, saving up to 92% of time and clicks through automation. It enables massive-scale execution, such as launching hundreds of TikTok accounts instantly instead of taking years to do manually. Brands and agencies use Fluency to do more with constrained budgets and limited headcount. AI (via Muse) enhances workflows with automated reporting, insights, and even video summaries for clients. The platform supports rule-based automation, allowing campaigns to react dynamically to data like weather, inventory, or occupancy. Cross-channel execution is unified, helping teams manage budgets and performance across platforms in one system. Media companies use Fluency to scale advertising services for small businesses efficiently through automation and AI-generated creative. AI is lowering creative costs dramatically, making high-quality ads accessible even to small advertisers. The biggest market challenge today is AI confusion and decision paralysis among businesses. Chapters 00:10 Intro & Guest Welcome 00:22 What is Fluency? 00:54 Digital Advertising Operating System Explained 01:46 Who Uses Fluency? (Brands vs Agencies) 04:08 Real Example: Launching TikTok at Scale 05:34 Smart Automation & Data-Driven Campaign Logic 05:49 AI vs Automation in Ad Ops 07:08 Introducing Muse AI 08:18 Automated Reporting & AI-Generated Video Summaries 09:14 Cross-Channel Advertising Challenges 10:29 Sell-Side & Media Company Use Cases 12:07 AI’s Impact on Creative Production Costs 13:29 Vision: Scaling to $100B in Ad Spend 15:30 Biggest Market Challenge: AI Overload 15:56 Competitive Advantage & Ecosystem Role 16:46 Lightning Round & Fun Close Learn more about your ad choices. Visit megaphone.fm/adchoices