The Retail Podcast23 Syys 2025

Glovo’s Quick Commerce Strategy Explained by VP Connie Kwok | The Retail Podcast

In this episode of The Retail Podcast, Alex Rezvan sits down with Connie Kwok, Vice President of Quick Commerce at Glovo, to unpack the future of on-demand retail.

From groceries and electronics to medicine and AirPods, Glovo has become one of Europe’s most dynamic marketplaces—operating in 23 countries and redefining convenience beyond speed.

Connie shares her perspective on:

What “quick commerce” really means for today’s customer
Why speed alone is no longer enough—accuracy and convenience matter too
Localisation across 23 countries: assortment, pricing, and regulation
Operational levers like batching, membership fees, advertising, and dark stores
The cultural contrasts between Asia, Europe, and social commerce in China
Why delight and discovery—not just transactions—will define the next era of retail

Whether you’re in retail, e-commerce, or logistics, this conversation offers a masterclass in how global platforms adapt to local behaviours while scaling sustainably.

Timestamps:

00:00 – Intro & Welcome

00:20 – What is Quick Commerce?

01:03 – Defining customer convenience beyond speed

02:40 – Why Europe converges on 30-minute delivery vs. India’s 15

05:14 – Localising operations across 23 countries

07:05 – Partner model vs. dark stores

10:00 – Key categories: groceries, electronics, medicine, alcohol

12:45 – Awareness challenges beyond food delivery

14:33 – Fashion and returns dilemma

15:58 – Marketplace vs. delivery-only

17:12 – Technology and operational efficiency at scale

18:30 – New gifting experience in Glovo

19:54 – What Europe can (and can’t) learn from China’s social commerce

23:40 – Discovery and delight vs. pure transactions in retail

24:00 – Closing thanks

🔗 Explore Glovo: https://glovoapp.com

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(271)

Inditex & Zara, H&M & COS, JD.com, Google + Australian Retail | Five Things Friday

JD’s robotics plan raises a practical question: can automation handle the exceptions that make fulfilment difficult? Alex Rezvan and Jill Dvorak examine the costs, the people, and the operational test...

11 Syys 10min

Primark Plans Home Delivery: Too Late? Plus 4 Retail Stories

FULL SHOW NOTESPrimark plans home delivery in Great Britain. Alex Rezvan and Simone Oloman discuss the implications for value fashion and how retailers can earn the next purchase. Plus John Lewis, Boo...

11 Syys 13min

Target Beauty Studio: Prestige Beauty Comes to 600+ Stores

Target is bringing 90 prestige, emerging and global beauty brands to more than 600 stores. Alex Rezvan and Jill Dvorak examine what Target Beauty Studio means for Target, Sephora and Ulta Beauty—and w...

4 Syys 11min

Pinduoduo Malaysia, Singapore–Johor Bahru RTS and AI Search

Pinduoduo's expansion in Malaysia is testing how local retailers compete with ultra-low-price cross-border commerce, while the Singapore–Johor Bahru RTS Link could redraw the retail catchment between ...

2 Syys 13min

Retail Cybersecurity Is a Sector Problem — Scott Price, CEO DFI Retail Group

Scott Price, Group Chief Executive of DFI Retail Group, argues that retail cybersecurity is now a sector-wide risk—not a problem any company can solve alone.Recorded at NRF APAC 2026 in Singapore, the...

1 Syys 11min

M&S Moves European Ecommerce Fulfilment to Zalando

Marks & Spencer is using Zalando's ZEOS platform for European ecommerce fulfilment across 22 continental European markets.Alex Rezvan and Simone Oloman, Co-founder and CEO of NIFT, cover six UK retail...

28 Elo 10min

Walmart Adds Apple Pay, Ross Outpaces TJX on Q2 Comps

Walmart has started rolling out Apple Pay at select US Walmart and Sam's Club locations, with rollout to all US stores and clubs planned by the end of 2026.Alex Rezvan and Jill Dvorak, Senior Vice Pre...

28 Elo 11min

Target’s AI Move, Coach Growth & the Future of US Retail

Why is Coach growing while Kate Spade declines under the same parent company?And what does Target appointing a Chief AI Officer tell us about the next phase of retail technology?In this USA edition of...

24 Elo 14min