Understanding 'Future Demand' with James Hurman

Effectiveness expert James Hurman joins to discuss the key ideas in his new book 'Future Demand', why performance marketing is plateauing, how brands really grow, and the nuances of building a dual measurement system. Hosted by WARC's David Tiltman.

Guests:
James Hurman, marketing effectiveness expert and author, 'Future Demand'
David Tiltman, Chief Content Officer, WARC

Chapters:
[00:00] Introduction to James Hurman’s new book 'Future Demand'
[03:21] Solving diminishing returns in performance marketing
[07:07] Explaining 'future vs current demand' with the 95–5 rule and Ehrenberg-Bass insights
[09:39] Why advertising doesn’t directly cause short-term sales
[11:18] How consideration sets drive 84% of brand choice
[13:20] Making marketing make sense to the C-suite
[16:19] Advertising’s true role is misunderstood
[22:38] Two jobs of advertising: brand building for future demand vs performance for current demand
[23:20] How to measure brand and performance impact
[27:15] Using emotional metrics as leading indicators
[31:10] How digital-first brands rebalanced brand and performance
[35:41] The 'two audience problem': why brands must be machine-readable and human-lovable

For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday.

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