How one marketer now owns CX, creative and growth, with SharkNinja's brand chief

How one marketer now owns CX, creative and growth, with SharkNinja's brand chief

Most marketing leaders get involved after a product is built. SharkNinja Chief Brand and Experience Officer Michelle Crossan-Matos says her role exists because that's too late—she now oversees creative, marketing and customer experience under one roof, with her team co-creating alongside engineers and product teams from the earliest stages of development.

The reasoning is growth, not just structure: Crossan-Matos says double-digit quarterly growth only comes from focusing on the full consumer experience, which is why one person now owns every touch point rather than splitting it across departments.

Crossan-Matos also details the AI Jailbreak Hack Week that produced an internally built tool for predicting which product features will drive sales and five-star ratings—part of how her team stays involved upstream in product development, not just downstream in marketing it.

Dig deeper

~How SharkNinja became a viral marketing machine—and what new hires from Ikea and Ulta Beauty signify

~How Claire's reorganized to meet Gen Alpha demand—starting with squishy hunting for viral NeeDohs

~Raja Rajamannar on why CMOs must become enterprise growth leaders

~The Ad Age CMO Survival Guide

~What CMOs should do in their first 100 days on the job

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Coterie's playbook for growing a mid-size brand without losing its edge, with marketing VP Lindsey Kling

Coterie's playbook for growing a mid-size brand without losing its edge, with marketing VP Lindsey Kling

Coterie has surpassed $200 million in annual sales while taking a deliberately selective approach to growth. The baby care brand has expanded beyond its direct-to-consumer roots into retailers includi...

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This packaging switch tripled sales velocity, with Saint James Co-Founder

This packaging switch tripled sales velocity, with Saint James Co-Founder

Saint James Tea Co-Founder and CEO Brad Neumann says a single packaging switch—from cardboard cartons to resealable aluminum bottles—nearly tripled the three-year-old, better-for-you iced tea brand's ...

19 Elo 23min

Why marketers chase active demand and miss the passive majority, with Indeed's CMO

Why marketers chase active demand and miss the passive majority, with Indeed's CMO

Most marketing budgets are built to capture demand—people already searching—but Indeed CMO James Whitemore says that's leaving future demand on the table. He explains why Indeed is shifting spend beyo...

12 Elo 19min

Turning consumer signals into campaigns that work, with Kayak's senior VP of brand marketing

Turning consumer signals into campaigns that work, with Kayak's senior VP of brand marketing

An idea isn't a strategy. Kayak's marketing team gets plenty of raw material—search behavior, trending topics, notions floating around a meeting room—but treats none of it as ready for creative until ...

5 Elo 17min

Meet the Calvin Klein CMO using 'entertainment mentality' to turn culturally resonant campaigns into sales gains

Meet the Calvin Klein CMO using 'entertainment mentality' to turn culturally resonant campaigns into sales gains

As brands try to make their campaign dollars stretch farther, they're looking to culturally resonant marketing that creates engagement—comments, likes and shares—and results in sales gains. Calvin Kle...

29 Heinä 20min

Lessons from America's Hottest Brands

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What does it take to be one of America's Hottest Brands? We comb through our annual list of 20 brands having a moment to discern marketing lessons applicable to brands of any type or size. Find out ho...

22 Heinä 16min

The key to making sports partnerships pay off, with PepsiCo's Jonnie Cahill

The key to making sports partnerships pay off, with PepsiCo's Jonnie Cahill

Too often, brand sponsorships stop at awareness when they could offer consumers something more. Jonnie Cahill, chief marketing officer of PepsiCo International Foods, says the strongest partnerships g...

15 Heinä 21min

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