How Chinese Businesses Expand Personalization via AI

How Chinese Businesses Expand Personalization via AI

How Chinese Companies Scale Personalization with AI 26 Aug 2025 --- Chinese firms are using AI to hyperpersonalize at scale. But adoption comes with risks—Amit Joshi says leaders should test these tools carefully and combine them with others to drive growth. Listen to the full IdeaCast episode here: https://s.hbr.org/4fYbeRh ​ ​ ​ ​ ​ ​ ​ Learn more about your ad choices. Visit megaphone.fm/adchoices

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3 Questions to Answer in an Apology 22 Jul 2019 --- Trust is not as fragile as people think — it can be rebuilt. And that process starts with a good apology. A strong apology can make or break a c...

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