The Primary Care Moment That Changes Everything | Heart Failure Unfiltered

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Corinne's fitness hid her heart failure. Katie kept going back to the same surgery with the same symptoms until she took herself to A&E. So how many times should somebody come back before you start looking somewhere else?

In the second episode of a three-part series, Nick Hartshorne-Evans - founder and CEO of the Pumping Marvellous Foundation - sits down with patient educators Katie and Corinne Hudson and pharmacist Shannon Nixon, who leads education at the Yorkshire and Humber Heart Failure Academy. The conversation is about the appointment itself, and what a healthcare professional can do inside ten minutes that changes where somebody ends up. Corinne's point is that nobody ever asked what her normal looked like. Katie's is that she stopped pushing because she felt she was disrespecting people who had trained for years.

They talk about active listening and the question that comes after it, why patients self doubt themselves into silence, and what happens to people who have no advocate at all. Katie's brother, who is autistic, was diagnosed with the same heart condition last year, and it happened because Katie knew what to push for.

In this episode:

00:00: Welcome and what this episode covers

01:00: Meet Katie, Corinne and Shannon

02:20: Their diagnoses in thirty seconds

03:20: What healthcare professionals should take from this

04:20: How many times should someone come back before you investigate?

05:20: Actively listening, and asking the next question

06:00: "What does your normal look like?"

09:10: Old fashioned doctoring, and seeing the passion

10:40: The background people nobody checks on

12:00: Why patient insight changes the training

15:50: Katie's brother, and who advocates for people without support

16:50: The self doubt that stops you pushing back

18:10: The opportunistic conversation that leads to escalation

20:10: 200 people a webinar, and word of mouth

🫀 If heart failure is part of your life, you don't have to face it alone.

The Pumping Marvellous Foundation is the UK's leading heart failure charity, patient-led, trusted, and here for you.

⚡ B.E.A.T. Breathlessness, Exhaustion, Ankle swelling, Time to tell your GP or nurse. If you have a combination of these, speak to your GP surgery. Heart failure is diagnosed with a simple blood test.

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