021 #IHRSA2017 LIVE: The Importance of APIs & Using Fitness Technology To Give
Fitness + Technology4 Huhti 2017

021 #IHRSA2017 LIVE: The Importance of APIs & Using Fitness Technology To Give

On episode 21 we're spotlighting a few exceptional conversations with some of the top influencers at the crossroads of fitness and technology, live after the FIT-C roundtable meeting during IHRSA 2017 in Los Angeles.

With the options and choices of club software systems on the rise, how do APIs and the ability for cross communication between platforms benefit the health club?

Be sure to stick around for our second half of the show with Josh Donovan from GIVE Fitness -->

In this first segment, were talking with fitness technology expert, Karl Etzel, about APIs (application program interfaces) and how they can help in both monetization and in serving the customer. For health club executives and owners, API functionality is an important topic to consider when purchasing technology systems.

Karl Etzel is a Transformation Catalyst, Strategic Decision-Maker, and Technical Expert in fitness technology known for his entrepreneurial drive in developing vision and setting strategic direction in the face of fast-changing technology and market dynamics through effectively aligning products/channels/end-users. With a deep background in health and fitness, cloud services / PaaS, online marketing, and SMB enablement, Karl brings a strong professional expertise to the industry space around program management and product management roles.

Karl is talking with us on the show about API's, or application program interfaces. Simply put, an application programming interface allows software systems to talk to one another. When you as a human being sit down to use a piece of software you use a user interface (UI), and when one piece of software wants to use another piece of software, they use an (API).

Listen To Episode 021 As Karl Uncovers
  • How the open API can increase revenue for clubs through smart data sharing
  • Why have APIs become so important in app and web service development
  • Who should know about APIs in the club and how does that relate to their fitness business
  • What are some common mistakes when planning APIs
  • The growing segments of APIs being used to create further developments of niche markets
  • Why "Agile Development" and live beta testing are now standard practices
  • How API's enable better business model innovation, which is one of the most powerful and sustainable competitive advantages
  • Why "owning the customer" looses in business vs. "serving the customer"
  • Security threats and issues to watch for with APIs
  • Using tethered CRM, POS, and ERP systems with APIs
  • Understanding the best types of data sets that are commonly used with an API in clubs
  • Karl's interest in the future of Cognitive Performance
Top 3 Takeaways From The Show
  • In the world of fitness tracking, we see many APIs, and there's now many different models emerging that will deliver even more value to the customer. The continued fracturing of the market and development of more niche models are exciting as the type of contextualized data that is being shared helps to monetize and serve customers in a progressive and powerful way.
  • As the market grows and as customers and consumers expect faster innovation that APIs will enable, one of the reasons people are resistant to opening APIs is because they don't want to "lose the customer they own" but the reality is that you don't own the customer, you serve the customer. The people who resist this idea of opening up is born out of a mentality of scarcity. What most people don't realize is how much revenue they can drive with an open API and a new mindset.
  • API's enable better business model innovation, which is one of the most powerful and sustainable competitive advantages in all industries. APIs make it really easy to innovate and build things quickly. The old-school engineering model of software development is gone and agile development, two week release cycles, live beta testing and rapid iteration are now the norm. For the club owner, karl believes that you don't necessarily want to share your data outward, but you do want to share it among your own systems until you get to a certain scale where population data could make things interesting. The real key with API integrations is to understand your segment in entirety and have a clear picture of what problem you're trying to solve. Power Quotes From Karl

"For the club operator, the question you want to ask is, does your solution vendor have an API that makes it easier for me to integrate my system with other solutions? If you are a technology company executive, you should be thinking about how APIs plug into your business at the strategy level. APIs are not just a technical detail that you can leave to engineering." - Karl Etzel on the Fitness + Technology Podcast

"APIs make it really easy to innovate and build things quickly. The old-school engineering model of software development is gone and agile development, two week release cycles, live beta testing and rapid iteration are now the norm. For the club owner, you don't necessarily want to share your data outward, but you do want to share it among your own systems until you get to a certain scale where population data could make things interesting. The real key with API integrations is to understand your segment in entirety and have a clear picture of what problem you're trying to solve." - Karl Etzel on the Fitness + Technology Podcast

Resources Mentioned From Karl Josh Donovan: Using Fitness Technology To Give

In this featured segment we're talking with the Owner of GIVE Fitness in Atascadero, CA Josh Donovan about technology focused member sales and engagement approaches that are changing the way for-profit and nonprofit businesses interact in health and fitness.

Josh is a U.S. Marine Corps veteran and 13-year fitness industry professional who years ago was looking for a way to use his experience and understanding of the fitness industry to "create a different type of fitness product" with a focus on using technology. After meeting Matt Holguin, the founder of Working to Give (WTG), a for-profit company with a singular purpose-driven business model, together, Donovan and Holguin created WTG's Fitness Division and in 2013, launched GIVE Fitness.

With Working To Give, 50% of its profits are reinvested in the firm to sustain growth, and the other 50% is contributed to the local community. Since its opening, the GIVE Fitness club has acquired over 3,000 members and donated more than $50,000 to Atascadero-area initiatives. A member of the Fitness Industry Technology Council, Josh Donovan believes it's important for the industry to integrate technology into the prospect and member experience to truly connect with consumers to understand them at their deepest needs and desires.

Listen To Episode 021 As Josh Uncovers
  • What Josh has learned over the past three years when it comes to understanding what technologies help club operations the absolute most.
  • Why GIVE Fitness is a "cashless environment" with no membership staff or sales team and why all sales are integrated through the website.
  • How to use technology to change the way for-profit businesses and nonprofit businesses interact
  • How to sustain nonprofit efforts combined with profitable health clubs in the fitness industry
  • Why being fluid and flexible when creating a culture in your health club is paramount
  • Why using social media in real time is a powerful tool for transparency and trust ability
  • Understanding the GIVE Fitness mission: "To exceed member expectations at every opportunity with fitness facilities that are maintained, affordable, accessible and safe."
  • Why giving members something they truly can belong to will increase revenue and lower attrition
  • With the obesity epidemic in our country, why the GIVE Fitness ownership deemed it imperative to open up the market in order to make fitness more accessible and affordable to the community of Atascadero.
  • On a larger scale, why GIVE Fitness has established a vision to "Transform the fitness industry by becoming pillars in the communities in which we conduct business. We will do this by generously donating 50% of our profits to programs that strengthen personal character, create value in people and provide opportunities for personal growth."
Top 3 Takeaways From The Show
  • Josh believes that you don't use people to get things, you use the things to help people. It's important to understand what your members want and what your members need. The first step when selecting and in using any piece of technology is to have a grasp on who you're serving and why they want you to serve them.
  • Josh and his business partner Matt are demonstrating that it is possible and profitable to have both a non-profit and for-profit business model using technology to thrive in our ever-changing fitness space. By providing an accessible fitness center for real people to come in, and driving sales through a cashless environment, this outside the box thinking has produced great results for GIVE Fitness.
  • With transparency in business for both nonprofits and for profit companies, in working together they must have a focus on communicating to staff that with all the technology devices out there, how do they use them to really help members? Because this entire process, in the end, is all about the member experience.
Power Quotes From Josh

"The heart of our business at GIVE Fitness is giving. We give 50% of our profits back to the community where we do business, so in order for that to happen we have to be a profitable fitness center first. Hitting member expectations and exceeding them becomes paramount because that has to happen before we have any funds to give. The obesity epidemic is real and it's something that I'm really passionate about. This is why I want to provide an accessible fitness center for people to better their lives, add years to their lives, and truly participate." - Josh Donovan on the Fitness + Technology Podcast

"In using new technologies, we had the unique opportunity in starting from the ground up to be intentional around creating our culture and to have it be something very specific. We all live in a world that's real time, so if I post something on Facebook about the gym and then post something about my personal life, our members don't see any differentiation around that." - Josh Donovan on the Fitness + Technology Podcast

Resources Mentioned From Josh Support This Podcast Thanks To Our Outstanding Sponsors

  • Bryan O'Rourke and his family of companies including Vedere Ventures, Integerus Advisors, and many more. If you are looking for unmatched guidance, capital, insights or a great speaker or facilitator, Bryan and his partners are the go to resource for your organization. To learn more visit bryankorourke.com

  • The Fitness Industry Technology Council, your non-profit resource for reliable technology information supported by forward looking brands who are seeking to drive increased technology adoption in the fitness industry. Make a difference and join FIT-C at fittechcouncil.org today

  • Check out Bryan and his partner Robert Dyer's recent book "9 Partnership Principles: A Story of Life Lessons" which is available now on Amazon.com

021 #IHRSA2017 LIVE: The Importance of APIs, Using Fitness Technology To Give

Jaksot(191)

Generational Dynamics, New Tech, & The Experience Economy with Rick Mayo

Generational Dynamics, New Tech, & The Experience Economy with Rick Mayo

This week, on the Fitness + Technology podcast, Bryan O'Rourke welcomes back Rick Mayo to the show. Rick Mayo is an accomplished fitness business entrepreneur and founder and CEO of the Alloy Personal Training Franchise system. Not only has Rick experienced success as a fitness entrepreneur, he has also delivered keynotes on personal training and fitness business trends to audiences around the world. He has also been an advisor to organizations like the Gold's Gym Franchise Association and the American Council on Exercise, among others. Rick's views have been featured in numerous reports and articles in addition to several books and many podcasts on fitness business trends around the world. Today, Bryan joins Rick to discuss the state of the fitness industry with specifics on generational dynamics, new tech, and the experience economy. One Powerful Quote: 32:39: "The greatest business models haven't been invented yet." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:11: Rick introduces Bryan to the show by asking about his professional background. 6:14: Bryan shares with Rick about some of the latest trends in generational dynamics. 9:57: Rick inquires with Bryan about his bullish views on the US economy. 16:43: Bryan speaks on AI technology integrating into overall society. 21:24: Bryan articulates further on the disruption of the experience economy from AI technology. 25:22: Bryan surmises about why people are compelled to create and deploy new tech. 29:32: Rick and Bryan speak on the future of the fitness industry. Bullet List of Resources: https://alloyfranchise.com/ https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwjr64PvldWAAxUVmWoFHTIZBDAQFnoECBwQAQ&url=https://podcasts.apple.com/au/podcast/alloy-personal-training-business/id1477274225&usg=AOvVaw0GBAi_BpDUSNXO__8RjPrR&opi=89978449 Guest Contact Information: https://www.linkedin.com/in/teamalloy/ https://twitter.com/CoachRMayo https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

11 Elo 202337min

How To Prepare For The Future With John Sanei

How To Prepare For The Future With John Sanei

This week, on the Fitness + Technology podcast, Bryan O'Rourke welcomes John Sanei to the show. John is a keynote speaker, futurist, advisor, and best selling author helping individuals and organizations prepare for the uncertain future and transforming our awareness to perceive new possibilities and embrace change. Today, John joins Bryan in a fascinating conversation on new perspectives to unlock innovative solutions in an ever-evolving world. One Powerful Quote: 2:57: "You cannot solve a problem from the same awareness that created it." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:18: Bryan opens the show by asking John to synthesize how we should be preparing for the future. 8:46: John articulates on the implications of commoditizing in all industries. 15:32: Bryan inquires with John about how leaders should change and reform their businesses. 22:19: John shares his recommendations on books and podcasts. 25:33: Bryan wraps up the show with John imparting his final pearls of wisdom to the listeners. Bullet List of Resources: https://johnsanei.com/ https://drjoedispenza.com/products/becoming-supernatural-by-dr-joe-dispenza-paperback-book https://pod.link/profg?gclid=Cj0KCQjwzdOlBhCNARIsAPMwjbwe4oYpZHYaM-BcckdCAbW7jY_GtnKYRTMVDZGf67dM1MZve9CFQRwaAsB1EALw_wcB Guest Contact Information: https://www.linkedin.com/in/john-sanei/ https://twitter.com/IamJohnSanei https://www.instagram.com/johnsanei/?hl=en https://www.tiktok.com/@johnsanei?lang=en https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

17 Heinä 202328min

Wellness Trends, Tech Integration, & Business Challenges With Bob Esquerre

Wellness Trends, Tech Integration, & Business Challenges With Bob Esquerre

This week, on the Fitness + Technology podcast, Bryan O'Rourke welcomes Bob Esquerre to the show. Bob is both nationally & internationally recognized as a business planner, a leading educator, and personal trainer. As the CEO & Senior Consultant of the Esquerre Fitness Group International, Bob is an active participant in lecture circuits as a sought after speaker in the areas of fitness, health & wellness program design, development and implementation, and personal training. Today, Bob joins Bryan to share his perspective on wellness trends, technology integration, and overall challenges in the industry space. One Powerful Quote: 18:08: "The biggest asset for us is the customer." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 3:37: Bryan asks Bob what he is witnessing as trends in the marketplace. 6:05: Bob talks about staffing as it relates to health and wellness. 11:46: Bryan inquires with Bob about the primary challenges with staffing. 13:23: Bob articulates on the advantages and pitfalls of technology adoption. 15:36: Bob explains the changes for fitness professionals and its impact on the industry. 17:50: Bryan wraps up the show as Bob imparts his pearls of wisdom to the listeners. Bullet List of Resources: https://www.linkedin.com/in/bobesquerre/ Guest Contact Information: https://www.linkedin.com/in/bobesquerre/ https://www.facebook.com/profile.php?id=100082951030410 https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

12 Heinä 202322min

FitnessKPI: Crafting Effective Business Intelligence With Pablo Viñaspre

FitnessKPI: Crafting Effective Business Intelligence With Pablo Viñaspre

This week, on the Fitness + Technology podcast, Bryan O'Rourke welcomes Pablo Viñaspre to the show. Pablo has worked in the sport and wellness industry for over two decades and is the CEO of FitnessKPI, one of the leading business intelligence providers for sports and fitness facilities in Spain. Today, Bryan and Pablo have an engaging conversation on his business and his observations around effective automated intelligence. One Powerful Quote: 21:22: "Be brave if you want to innovate, if you want to leave an impact around you. Be brave and go for the ideas that you have because you're going to enjoy that if you follow your heart." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 3:31: Bryan opens the show by asking Pablo about the tech startup scene in Spain. 6:00: Pablo shares his observations about technology adoption in the space. 10:41: Pablo tells the story of creating FitnessKPI and the why behind it. 15:39: Bryan inquires with Pablo on barriers for businesses not adopting effective automation and intelligence. 20:59: Bryan wraps up the show with Pablo imparting his pearls of wisdom to the listeners. Bullet List of Resources: https://fitness-kpi.com/ Guest Contact Information: https://www.linkedin.com/in/pabloviñaspre/ https://twitter.com/PabloVinaspre https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

28 Kesä 202323min

Creating Brand Value With Digital Content With Rob Louw & Bryan O'Rourke

Creating Brand Value With Digital Content With Rob Louw & Bryan O'Rourke

This week, on the Fitness + Technology podcast, Bryan O'Rourke hosts a webinar with Robert Louw. Robert is the Chief Growth Officer for Wexer, a digital fitness market provider of world-class exercise accessible to more people by harnessing the power of technology, while simultaneously ensuring traditional facilities remain at the very heart of the fitness experience. Together, they answer the complex question of how to optimize customer service strategies in the rapidly evolving landscape of 2023 and beyond. In addition, they shed light on preserving and enhancing brand value through innovative and meaningful content creation. If you're interested in learning more about FIT Summit 2023, please visit: https://thefitsummit.com/events/global/ One Powerful Quote: 46:43: "I think a lot of operators underestimate the brand that they have." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:24: Bryan opens the show by talking about Rob's work background. 3:40: Bryan & Rob talk about the state of content with increased demand in digital offerings. 9:40: Rob speaks about key findings in EuropeActive's Deloitte Research Report. 15:31: Bryan & Rob talk about diverse solutions within the current fitness ecosystem. 18:09: Bryan asks Rob his insights on the absence in products or services for consumers. 20:57: Rob articulates his standpoint on the strategic frameworks and implementation approaches necessary to meet the dynamic demands of consumers. 23:22: Rob responds to Bryan's critique of operators' delayed pace in adopting digital strategies. 25:35: Rob explains Basic-Fit's tier pricing and omni-channel approach. 30:58: Rob shares his takeaways on the potential opportunities available and the observed reluctance to adopt such forward-thinking methodologies. 33:34: Bryan presents audience questions to Rob, who provides an expert analysis on each. Bullet List of Resources: https://www.youtube.com/watch?v=y_w8fXyAK0c Guest Contact Information: https://www.linkedin.com/in/robertlouw/?originalSubdomain=nl https://twitter.com/robert_louw https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

18 Touko 202351min

Aligning AI Technology & User Experience With Ian Houghton & Bryan O'Rourke

Aligning AI Technology & User Experience With Ian Houghton & Bryan O'Rourke

This week, on the Fitness + Technology podcast, Bryan O'Rourke hosts a webinar with Ian Houghton on AI & user experience. Ian Houghton is a Senior Product Manager for Mitsubishi and Shosabi, an AI-onboarding system that provides gyms the opportunity to enhance the member onboarding experience. Today, Bryan and Ian discuss AI as an emerging technology to further enhance user experience in the fitness industry space. To learn more about FIBO, please visit: https://www.fibo.com/ To learn more about the Europe Health & Fitness Forum, please visit: https://www.europeactive.eu/event/EHFF One Powerful Quote: 5:47: "User experience is the emotion that is evoked as a result of every aspect of a member or user's interaction with a product or company that contributes to overall perceptions and satisfactions." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 3:12: Bryan opens the show by introducing Ian and his background. 5:26: Bryan gives an overview on user experience and how businesses use data to better serve their customers. 9:55: Bryan shares his four pillars to user experience. 11:24: Ian shares his opinion on adopting the four pillars for user experience to gain a competitive advantage. 12:29: Bryan and Ian talk about the components of AI for user experience. 16:20: Ian explains Shosabi's technology and what it's used for. 19:45: Ian answers questions from the audience about Shosabi. Bullet List of Resources: https://www.slideshare.net/Bryankorourke/ai-and-user-experience-in-fitness-fitc-webinar-2023 Guest Contact Information: https://www.linkedin.com/in/houghtonian/ https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

6 Huhti 202327min

What's Next: Key Trends That Will Shape The Next Decade LIVE FROM IHRSA 2023

What's Next: Key Trends That Will Shape The Next Decade LIVE FROM IHRSA 2023

This week, on the Fitness + Technology podcast, Bryan O'Rourke records his presentation live from IHRSA 2023 in San Diego. He covers why the next decade will be even more significant and where the future lies with six key themes vital to the industry. To learn more about FIBO, please visit: https://www.fibo.com/ To learn more about the Europe Health & Active Forum, please visit: https://www.europeactive.eu/event/EHFF One Powerful Quote: 44:34: "As we see the future, we act. As we act, so we become." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:56: Bryan opens his presentation by covering six key themes with their respective challenges. 6:02: Bryan talks about these dynamics including demographic shifts, globalism, sustainability, cooperation, and institutional distrust. 12:22: Bryan articulates the cycle of technology creating new solutions and problems for how people are thinking and reassessing their lives. 17:00: Bryan explains the term "prosumer" and emerging new models for the wellness industry. 22:32: Bryan talks about economy and dispersion of the industry as it relates to digital and personal offerings. 28:25: Bryan talks about technology and the shift for how we want it to serve us. Bullet List of Resources: https://www.slideshare.net/Bryankorourke/whats-next-ihrsa-2023-keynotepdf Guest Contact Information: https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

27 Maalis 202347min

Emerging AI Technology & What It Means With Ian Houghton & Chris Stevenson

Emerging AI Technology & What It Means With Ian Houghton & Chris Stevenson

This week, on the Fitness + Technology podcast, Bryan O'Rourke hosts a webinar with Ian Houghton and Chris Stevenson. Ian Houghton is a Senior Product Manager for Mitsubishi and Shosabi, an AI-onboarding system that provides gyms the opportunity to enhance the member onboarding experience. Chris Stevenson is the Founder of The Empower Group, a consulting firm that supports health clubs, studios, and fitness professionals to achieve success and accomplish their goals through speaking, workshops, and customized services. Today, the three discuss AI as an emerging technology in the fitness industry space and its practical applications for the future. To learn more about IHRSA 2023, please visit: https://hub.ihrsa.org/ihrsa-2023-convention To learn more about the Europe Health & Active Forum, please visit: https://www.europeactive.eu/event/EHFF One Powerful Quote: 11:17: "Mindset, user experience, economics, and execution engines are the real four pillars of competitive capability." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:50: Bryan opens by introducing the panel and shares his thoughts on emerging AI technology. 14:15: Ian talks about using AI to service onboarding customers. 16:50: Chris talks about his impressions on these tools and what AI will replace. 20:16: Ian contributes his thoughts on the subject. 24:17: Bryan and Chris highlight the importance of AI as a solution to staffing challenges. Bryan shares some comments from the audience. 29:33: The panel provides their feedback to the audience. 33:18: Bryan wraps up the discussion with the panel sharing their final advice. Bullet List of Resources: https://www.shosabi.com/ https://stevensonempowers.com/ Guest Contact Information: https://www.linkedin.com/in/houghtonian/ https://www.linkedin.com/in/chrisstevensonfitness/ https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

16 Maalis 202337min

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