Mailchimp CEO Rania Succar on culture, acquisitions, and how big 'small business' really is

Mailchimp CEO Rania Succar on culture, acquisitions, and how big 'small business' really is

Today, I’m talking to Intuit Mailchimp CEO Rania Succar, who took over as CEO in 2022 after a pretty rough patch in the company’s history. In 2021, Intuit acquired the company, and the very next year, co-founder Ben Chestnut stepped down after telling employees that he thought introducing themselves with pronouns in meetings did more harm than good. After that, Rania took over. This is a pretty huge culture change, especially as Mailchimp became more integrated with Intuit. It was also a big challenge for a new leader who came in from the outside. You’ll hear us talk about that transition a lot. Rania and I also got into the weeds of making decisions, which is very Decoder. And, of course, we had to talk about generative AI, which is a big part of the Mailchimp road map. This was a really fun conversation with some honestly scary ideas in it — and it’s all about email. Links: Mailchimp employees have complained about inequality for years — The Verge Mailchimp Employees Are Fuming Over $12 Billion Deal — Business Insider Did this email cost Mailchimp's billionaire CEO his job? — Platformer Mailchimp is shutting down TinyLetter — The Verge TinyLetter, in memoriam — The Verge Did Mailchimp censor J.D. Vance? — Mother Jones Hackers breached Mailchimp to phish cryptocurrency wallets — The Verge Boring, mundane businesses have an exhilarating, viral life on TikTok — The Verge Transcript: https://www.theverge.com/e/23879556 Credits: Decoder is a production of The Verge, and part of the Vox Media Podcast Network. Today’s episode was produced by Kate Cox and Nick Statt and was edited by Callie Wright. Our supervising producer is Liam James. The Decoder music is by Breakmaster Cylinder. Learn more about your ad choices. Visit podcastchoices.com/adchoices

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Recode Decode: 'Iron Man' director Jon Favreau

Recode Decode: 'Iron Man' director Jon Favreau

Jon Favreau, the actor and director known for films such as "Swingers," "Iron Man" and "The Jungle Book," talks with Recode's Kara Swisher about his new efforts in virtual reality, starting with the interactive short film "Gnomes & Goblins." Favreau says that VR is a powerful artists' tool, but advances in digital filmmaking won't replace actors, or the need for fundamental storytelling skills. He hopes to use virtual reality to create powerful connections between the viewer and virtual characters, and explains how other tech trends like Netflix have changed Hollywood forever. Learn more about your ad choices. Visit podcastchoices.com/adchoices

12 Loka 201649min

Recode Decode: 'The Late Late Show' host James Corden

Recode Decode: 'The Late Late Show' host James Corden

James Corden, host of "The Late Late Show" on CBS and viral video star, talks with Recode's Kara Swisher about redesigning a talk show for the YouTube generation, built around segments like "Carpool Karaoke." Corden has a complicated relationship with technology, and worries that the internet's appearance of freedom of choice is making us all more narrow-minded. He also chats about encounters with drones and social media bullies and why he thinks the technology industry is misleading the public by using the term "the cloud." Learn more about your ad choices. Visit podcastchoices.com/adchoices

10 Loka 20161h 1min

 Recode Decode: Aileen Lee, managing partner, Cowboy Ventures

Recode Decode: Aileen Lee, managing partner, Cowboy Ventures

Cowboy Ventures founder and managing partner Aileen Lee, previously a partner at Kleiner Perkins Caufield & Byers, talks with Recode's Kara Swisher about being one of the few female venture capitalists in Silicon Valley. After leaving Kleiner Perkins in 2012, Lee set out to amass data about the small percentage of startups that become breakout success stories, and she coined the term "unicorn" to describe the small fraction that would be valued at more than $1 billion. She says entrepreneurs today have to be tougher now that investors' fervor has cooled off, and says those investors will have to change, too, by becoming more diverse. Learn more about your ad choices. Visit podcastchoices.com/adchoices

3 Loka 201651min

 Recode Decode: Bradley Tusk, CEO, Tusk Holdings

Recode Decode: Bradley Tusk, CEO, Tusk Holdings

Tusk Holdings CEO Bradley Tusk talks with Recode's Kara Swisher about his unique political consulting firm Tusk Ventures, which trades equity in companies like Uber, FanDuel and DraftKings for regulatory guidance. Tusk previously worked for former New York City mayor Michael Bloomberg, and explains in detail how Uber undermined the city's current mayor, Bill de Blasio, with a series of blistering attacks last year. He also talks about the tech challenges facing America's next president, including autonomous driving, drone regulation and how sharing-economy workers are classified. Learn more about your ad choices. Visit podcastchoices.com/adchoices

26 Syys 201655min

Recode Decode: Margrethe Vestager, Commissioner for Competition, European Commission

Recode Decode: Margrethe Vestager, Commissioner for Competition, European Commission

In this special bonus episode, Margrethe Vestager, Europe's Commissioner for Competition, talks with Recode's Kara Swisher about the high-profile cases she has brought against Apple and Google for alleged unfair tax breaks and antitrust violations, respectively. Vestager says "there is a limit to everything," including the assistance successful companies should get from the government, and their access to consumers' data. She rejects President Obama's past allegation of European regulators singling out American companies, and explains why Silicon Valley should be put under the microscope. Learn more about your ad choices. Visit podcastchoices.com/adchoices

20 Syys 201642min

 Recode Decode: John Hanke, CEO, Niantic

Recode Decode: John Hanke, CEO, Niantic

Niantic CEO John Hanke talks with Recode's Kara Swisher and Ina Fried about the company's hit mobile game Pokémon Go and what happens now that the initial hype around it has "stabilized." Future updates to the game will include new types of Pokémon, trading with other players and possibly battling with your friends. Hanke also reflects on his first company Keyhole, which was bought by Google and became Google Earth, and why augmented reality is a more important technology than virtual reality. Learn more about your ad choices. Visit podcastchoices.com/adchoices

19 Syys 201655min

 Recode Decode: Benchmark partner Bill Gurley

Recode Decode: Benchmark partner Bill Gurley

Benchmark general partner Bill Gurley talks with Recode's Kara Swisher about life as a venture capitalist and why he's still worried about a bubble, a topic he has written about extensively. Great entrepreneurs could raise money at any time, Gurley argues, but when funding is easy to come by, it invites in entitled and less talented startup founders, as well as unwanted government regulation. He also discusses sitting on the board of Uber, challenges faced by its CEO, Travis Kalanick, and why the ridesharing company is unlikely to go public "any time in the near future." Learn more about your ad choices. Visit podcastchoices.com/adchoices

12 Syys 201658min

 Recode Decode: Stacy Brown-Philpot, CEO, TaskRabbit

Recode Decode: Stacy Brown-Philpot, CEO, TaskRabbit

TaskRabbit CEO Stacy Brown-Philpot chats with Recode's Kara Swisher about how her company and others are changing the definition of work. During her previous stint as TaskRabbit's COO, Brown-Philpot oversaw a major shift in how the company defines itself and made its service far more reliable, at the cost of a yearlong restructuring and employee layoffs. She discusses what's next for the sharing economy and why consolidation may be ahead. Brown-Philpot also talks about being one of the few black female CEOs in tech, and what can be done at all levels of a company to improve the diversity conversation. Learn more about your ad choices. Visit podcastchoices.com/adchoices

6 Syys 201656min

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