How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision. You’ll learn: Chick-fil-A’s simple ingredients for great customer service The secret sauce for creating consistent customer service A simple tool to protect your company culture How to transfer your culture to new hires Sign up for The EntreLeadership Podcast Takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to each week’s episode: https://bit.ly/podcast-takeaways Support our sponsors: BELAY: https://bit.ly/33SwBlO Hite Digital: https://bit.ly/HiteDigital NetSuite: https://bit.ly/NetSuiteEntre Exodus 90: https://bit.ly/Exodus90Entre Kyro Digital: https://bit.ly/KyroDigital Links mentioned in the episode: The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast Dave Ramsey’s 7 Baby Steps: https://bit.ly/351RpIi Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi Learn more about EntreLeadership Events: EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries Learn more about EntreLeadership Coaching: Elite: https://bit.ly/EntreLeadershipElite Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching Workshops: https://bit.ly/EntreLeadershipWorkshops Weekly Report Tool: https://bit.ly/WeeklyReportTool Listen to all the Ramsey Network podcasts anytime, anywhere in our app. Download the Ramsey Network app: https://apple.co/3eN8jNq Learn more about your ad choices. Visit megaphone.fm/adchoices

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#88: Clate Mask—How to Grow a Business Without Chaos

#88: Clate Mask—How to Grow a Business Without Chaos

Best-selling author Clate Mask, cofounder and CEO of Infusionsoft, joins the podcast to discuss how to successfully grow your business without sacrificing the lifestyle you deserve. He'll help you bring order to your business today. http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

12 Tammi 201530min

#87: Liz Wiseman—Why You Need to Get Rookie Smarts

#87: Liz Wiseman—Why You Need to Get Rookie Smarts

Remember when you first started your company and you didn't know enough to be afraid? You were unstoppable—full of wonder and curiosity. In our newest podcast, best-selling author Liz Wiseman tells us how to recapture that feeling and once again become unstoppable. http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

29 Joulu 201432min

#86: Barrett Ward—Social Entrepreneur on Changing the World

#86: Barrett Ward—Social Entrepreneur on Changing the World

For most people, charity begins at home, but for social entrepreneur Barrett Ward, it starts with a job. Barrett is founder and CEO of fashionABLE, an apparel company that creates employment opportunities for vulnerable women in Africa. This is an interview you don’t want to miss. http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

15 Joulu 201432min

#85: Richard Sheridan—Building a Workplace People Love

#85: Richard Sheridan—Building a Workplace People Love

Step aside, Pharrell. We’re talking with Richard Sheridan, best-selling author of Joy, Inc. and CEO of Menlo Innovations, one of the most unusual and culturally rich companies in America. Richard discusses how to bring joy into the workplace—and yes, get happy again. http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

1 Joulu 201432min

#84: Mike Rowe—Somebody's Gotta Do It

#84: Mike Rowe—Somebody's Gotta Do It

Mike Rowe of Dirty Jobs and current host of CNN's Somebody's Gotta Do It joins our podcast to talk about his new show, entrepreneurship and the desperate need for skilled labor. Plus, check out our bonus audio with Mike on his greatest passion and the mikeroweWORKS Foundation. http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

17 Marras 201432min

#83: Carmine Gallo—How to Talk Like TED

#83: Carmine Gallo—How to Talk Like TED

Communication coach and best-selling author Carmine Gallo shows you how to persuasively sell your ideas and give kick-butt presentations. Plus, don’t forget to check out our bonus video on the power of public speaking from EntreLeadership Coach John Felkins. http://www.entreleadership.com Learn more about your ad choices. Visit megaphone.fm/adchoices

3 Marras 201434min

#82: Sebastian Bailey—Achieve More by Thinking Differently

#82: Sebastian Bailey—Achieve More by Thinking Differently

Join host Ken Coleman for a fascinating conversation with Sebastian Bailey, co-author of Mind Gym. The best-selling author shows you how to transform your personal and professional life by changing the way you think. Plus, we’re including bonus quizzes on optimism (https://a248.e.akamai.net/f/1611/26335/9h/dramsey.download.akamai.com/23572/daveramsey.com/media/hope/entre/pdf/podcast/optimist.pdf) and procrastination (https://a248.e.akamai.net/f/1611/26335/9h/dramsey.download.akamai.com/23572/daveramsey.com/media/hope/entre/pdf/podcast/stop_procrastinating.pdf) from the book that you can take later. But that’s just the start. Stick around because we’re also featuring: A new contest announcement. We’re giving away two tickets, including airfare and lodging, to the EntreLeadership Summit. Our podcast listeners are the first to hear about this giveaway (https://www.entreleadership.com/summitgiveaway) and special new event. An exclusive listen to a recent talk by Dave at our company staff meeting on taking on the impossible and winning. How to win a copy of Mind Gym of your own. Answers to questions from our mailbag. http://www.entreleadership.com Learn more about your ad choices. Visit megaphone.fm/adchoices

20 Loka 201441min

#81: Jay Baer—Why Smart Marketing Is About Help not Hype

#81: Jay Baer—Why Smart Marketing Is About Help not Hype

How do you make your product or service shine in today’s oversaturated, ADD-addled marketplace? Jay Baer, best-selling author of Youtility: Why Smart Marketing Is about Help not Hype, joins our podcast to show you how to cut through all the clutter. As a bonus, we’re giving away 50 copies of Jay’s book and a quick worksheet (http://res.cloudinary.com/test-entreleadership-com/image/upload/v1412363934/vzyynw3ct4kwgoz2x2l8.pdf) to get you started on a smart marketing campaign of your own. Stay tuned! http://www.entreleadership.com Learn more about your ad choices. Visit megaphone.fm/adchoices

6 Loka 201444min

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