510: How to Reduce Bias in Feedback, with Therese Huston
Coaching for Leaders25 Tammi 2021

510: How to Reduce Bias in Feedback, with Therese Huston

Therese Huston: Let’s Talk

Therese Huston is a cognitive scientist and the founding director of the Center for Excellence in Teaching and Learning at Seattle University. She has written for The New York Times and the Harvard Business Review and has previously given talks at Microsoft, Amazon, TEDxStLouis, and Harvard Business School. Her prior books are titled Teaching What You Don’t Know* and How Women Decide*. She’s the author of the book Let’s Talk: Make Effective Feedback Your Superpower*.

In this conversation, Therese and I discuss how we can reduce bias that may unintentionally show up in our feedback. We examine several of the key feedback challenges for managers, including telling women they need to speak up, that they are too aggressive, or concerned they will “take it the wrong way.” We also highlight key language that can help leaders make these conversations more productive and transparent.

Key Points
  • Managers tend to sugarcoat feedback, but especially when feedback is being given to women.
  • If someone is coming across aggressively, consider language like, “I’m not sure if that feedback is fair or unfair, but I wanted you to know it’s the impression some people have of you.”
  • When giving feedback with the intention to help somebody improve, invoke high standards and assure the other person they can reach those standards.
  • When feedback brings out strong emotion, help people restore their own control vs. trying to control.
  • Research show that when giving feedback to someone whose face stands out, we spout vague pronouncements about how nice they are to be around.
Resources Mentioned Interview Notes

Download my interview notes in PDF format (free membership required).

Related Episodes Discover More

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Jaksot(785)

769: How to Connect Better with Remote Colleagues, with Charles Duhigg

769: How to Connect Better with Remote Colleagues, with Charles Duhigg

Charles Duhigg: Supercommunicators Charles Duhigg is a Pulitzer Prize–winning investigative journalist and the author of The Power of Habit and Smarter Faster Better. He is a winner of the National Ac...

9 Helmi 38min

768: Evolving from Business Partner to Value Creator, with JP Elliott

768: Evolving from Business Partner to Value Creator, with JP Elliott

JP Elliott: Future of HR JP Elliott has decades of experience as a Talent and HR executive at companies like DICK’S Sporting Goods, McAfee, and Lenovo. He’s seen the challenges HR professionals face i...

2 Helmi 39min

767: Being Nice May Not Be Kind, with Graham Allcott

767: Being Nice May Not Be Kind, with Graham Allcott

Graham Allcott: KIND Graham Allcott is an author, speaker, entrepreneur, and the founder of Think Productive, a leading provider of training and consultancy. He is the author of multiple books, includ...

26 Tammi 37min

766: Using AI to Make Networking Easier, with Ruth Gotian

766: Using AI to Make Networking Easier, with Ruth Gotian

Ruth Gotian: Networking in the Age of AI Ruth Gotian is the former Chief Learning Officer and Associate Professor of Education in Anaesthesiology at Weill Cornell Medicine. Thinkers50 has ranked her t...

19 Tammi 39min

765: How to See What’s Holding You Back, with Marty Dubin

765: How to See What’s Holding You Back, with Marty Dubin

Marty Dubin: Blindspotting Martin Dubin is a clinical psychologist, serial entrepreneur, business coach, and adviser to C-suite executives and Silicon Valley entrepreneurs. He has founded several comp...

12 Tammi 36min

764: Stop Solving Your Team’s Problems, with Elizabeth Lotardo

764: Stop Solving Your Team’s Problems, with Elizabeth Lotardo

Elizabeth Lotardo: Stop Solving Your Team’s Problems for Them Elizabeth Lotardo is a consultant, writer, and online instructor who helps organizations drive emotional engagement. Elizabeth writes for ...

5 Tammi 30min

763: Leading with Poise When the Stakes are High, with Eileen Collins

763: Leading with Poise When the Stakes are High, with Eileen Collins

Eileen Collins: Through the Glass Ceiling to the Stars Colonel Eileen M. Collins, USAF (retired), earned a place in history as the first American woman to pilot, and later to command, a space mission....

15 Joulu 202539min

762: Show Up Better, Faster, with Claude Silver

762: Show Up Better, Faster, with Claude Silver

Claude Silver: Be Yourself at Work Claude Silver is on a mission to revolutionize leadership, talent, and workplace culture. She is Chief Heart Officer at VaynerX and partners with CEO Gary Vaynerchuk...

8 Joulu 202537min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
rss-rahapodi
psykopodiaa-podcast
mimmit-sijoittaa
rss-oivalluksia-rahasta-elamasta
rss-rahamania
ostan-asuntoja-podcast
hyva-paha-johtaminen
herrasmieshakkerit
rss-sami-miettinen-neuvottelija
rahapuhetta
rss-yritys-ja-erehdys
rss-viisas-raha-podi
inderespodi
rss-lahtijat
rss-startup-ministerio
rss-kaikki-somesta
rss-karon-grilli
rss-sisalto-kuntoon
rss-paasipodi