#12 – NPS Unicorn (Mike Haney & Ben Grynol)

#12 – NPS Unicorn (Mike Haney & Ben Grynol)

As we’ve been building Levels, two factors that we’ve been focused on are Member feedback and Member experience. Internally, we have a goal of building a NPS Unicorn – a company with a NPS score of 90 and above.


Sign Up to Get Your Free Ultimate Guide to Glucose: https://levels.link/wnl


In this episode, Mike Haney, Head of Content, and Ben Grynol, Head of Growth, sat down to dig into what that means to build an NPS Unicorn and how we’ll work towards this goal as a team.

Levels helps you see how food affects your health, empowering you with the tools needed to achieve health goals and improve healthspan. Levels Members gain access to the Levels app and continuous glucose monitors (CGMs), providing real-time feedback on how diet and lifestyle choices impact your metabolic health.

Look for new shows every month on A Whole New Level, where we have in-depth conversations with thought leaders about metabolic health.

(09:20) - The NPS unicorn club
(13:14) - Keep goals aligned with helping people
(14:42) - Use customer satisfaction to overcome friction
(20:29) - Scale with the customer front of mind
(21:53) - Community is valuable
(25:19) - Tap into tribalism
(28:22) - Create an empowering environment
(30:37) - Unlock answers for the customer
(34:24) - Other goals may take precedent
(39:09) - Keep testing and learning

Transcripts & Show Notes

Medium Post
Building an NPS Unicorn: How We Plan to Impact 1 Billion People Through Member Experience

Jaksot(291)

#277 - Key blood tests that tell you about your pancreas health  | Dr. Robert Lustig & Mike Haney

#277 - Key blood tests that tell you about your pancreas health  | Dr. Robert Lustig & Mike Haney

The pancreas is a complex organ, but some key biomarkers can assess its health. The pancreas is both an exocrine organ (meaning it produces enzymes) and an exocrine organ (meaning it secretes hormones...

10 Heinä 20251h 5min

#276 - Lab tests for female hormones: menopause and fertility | Dr. Natalie Crawford & Mike Haney

#276 - Lab tests for female hormones: menopause and fertility | Dr. Natalie Crawford & Mike Haney

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#275 - What labs for micronutrient levels tell you about your health | Dr. Joel Fuhrman & Mike Haney

#275 - What labs for micronutrient levels tell you about your health | Dr. Joel Fuhrman & Mike Haney

Proper nutrition supports healthy aging and longevity—that much is clear. But nutritional advice online can be confusing, so what does the science say about healthy eating? It’s less about your macron...

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#274 - Blood testing 101 and taking action on your lab results | Dr. Anjali Dsouza & Mike Haney

#274 - Blood testing 101 and taking action on your lab results | Dr. Anjali Dsouza & Mike Haney

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30 Touko 202546min

#273 - How to track carbs, fat, and protein with AI and why | Josh Clemente & Dominic D'Agostino - (Replay)

#273 - How to track carbs, fat, and protein with AI and why | Josh Clemente & Dominic D'Agostino - (Replay)

Not all calories are equal. Tracking your macronutrient intake, using AI capabilities, can help you improve your body composition, facilitate weight loss, and boost exercise performance. The three mac...

24 Huhti 20251h 43min

#272 - Three diet rules for better liver health and fat loss | Dr. Swaranjit Bhasin & Dr. Casey Means - (Replay)

#272 - Three diet rules for better liver health and fat loss | Dr. Swaranjit Bhasin & Dr. Casey Means - (Replay)

What diet should you follow? Metabolic health experts say it doesn’t matter whether you’re keto, vegan, or otherwise if you focus on three simple principles, which will help reduce your risk for cance...

20 Maalis 20251h 1min

#271 - How to keep your blood sugar more stable and why it matters for weight loss and overall health – Tips from Glucose Goddess | Jessie Inchauspé & Dr. Casey Means - (Replay)

#271 - How to keep your blood sugar more stable and why it matters for weight loss and overall health – Tips from Glucose Goddess | Jessie Inchauspé & Dr. Casey Means - (Replay)

Stable glucose levels are a foundation of feeling and looking your best at any age. When glucose levels are more erratic—with spikes and crashes—cravings, weight gain, low energy, health issues, and m...

20 Helmi 20251h 12min

#270 - Why you need to build and maintain muscle to lose weight and live longer | Dr. Gabrielle Lyon & Dr. Casey Means - (Replay)

#270 - Why you need to build and maintain muscle to lose weight and live longer | Dr. Gabrielle Lyon & Dr. Casey Means - (Replay)

Diet and exercise culture tends to prioritize calorie restriction and calorie burning via cardio workouts. While fat loss is beneficial, building and maintaining healthy muscle mass is also crucial fo...

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