#12 – NPS Unicorn (Mike Haney & Ben Grynol)

#12 – NPS Unicorn (Mike Haney & Ben Grynol)

As we’ve been building Levels, two factors that we’ve been focused on are Member feedback and Member experience. Internally, we have a goal of building a NPS Unicorn – a company with a NPS score of 90 and above.


Sign Up to Get Your Free Ultimate Guide to Glucose: https://levels.link/wnl


In this episode, Mike Haney, Head of Content, and Ben Grynol, Head of Growth, sat down to dig into what that means to build an NPS Unicorn and how we’ll work towards this goal as a team.

Levels helps you see how food affects your health, empowering you with the tools needed to achieve health goals and improve healthspan. Levels Members gain access to the Levels app and continuous glucose monitors (CGMs), providing real-time feedback on how diet and lifestyle choices impact your metabolic health.

Look for new shows every month on A Whole New Level, where we have in-depth conversations with thought leaders about metabolic health.

(09:20) - The NPS unicorn club
(13:14) - Keep goals aligned with helping people
(14:42) - Use customer satisfaction to overcome friction
(20:29) - Scale with the customer front of mind
(21:53) - Community is valuable
(25:19) - Tap into tribalism
(28:22) - Create an empowering environment
(30:37) - Unlock answers for the customer
(34:24) - Other goals may take precedent
(39:09) - Keep testing and learning

Transcripts & Show Notes

Medium Post
Building an NPS Unicorn: How We Plan to Impact 1 Billion People Through Member Experience

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(308)

#309 - What AI Sees That Doctors Can’t | Dr. Ziad Obermeyer & Mike Haney

#309 - What AI Sees That Doctors Can’t | Dr. Ziad Obermeyer & Mike Haney

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#308 - Why Some Foods Are So Hard to Stop Eating | Dr. Dana Small & Mike Haney

#308 - Why Some Foods Are So Hard to Stop Eating | Dr. Dana Small & Mike Haney

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#307 - It Took Months to Interpret His Genome. Claude Did It in 30 Minutes. | Dr. Euan Ashley + Mike Haney

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#306 - Does Intermittent Fasting Actually Work? | Dr. Courtney Peterson & Mike Haney

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13 Elo 1h 14min

#305 - What You Can Learn from Measuring Everything | Dr. Michael Snyder & Mike Haney

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What if we could measure the human body the way engineers monitor a jet engine?For nearly two decades, Stanford geneticist Dr. Michael Snyder has been trying exactly that. By continuously tracking eve...

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#304 - Did Low-Fat Diets Drive the Obesity Epidemic? | Dr. Arne Astrup & Mike Haney

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For decades, we've been told that eating less fat is one of the healthiest things we can do. That advice reshaped the foods we buy, the way we think about weight loss, and even how parents feed their ...

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#303 - Why Healthcare Needs an Intelligence Layer | Dr. Robert Wachter & Mike Haney

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Coming Soon: NextLevel

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