688: The Power of Leadership Through Hospitality, with Will Guidara

688: The Power of Leadership Through Hospitality, with Will Guidara

Will Guidara: Unreasonable Hospitality

Will Guidara is the former co-owner of Eleven Madison Park, which under his leadership received four stars from the New York Times, three Michelin stars, and in 2017 was named #1 on the list of the World’s 50 Best Restaurants. He has co-authored four cookbooks, was named one of Crain’s New York Business’s 40 Under 40, and is the recipient of WSJ Magazine’s Innovator Award. He is the author of Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect*.

We expect hospitality from a restaurant or hotel, but we often miss opportunities for this mindset at work. In this conversation, Will and I discuss effective leadership as an act of hospitality, not only for the organization and team — but for the leader themselves.

Key Points
  • Service is black and white. Hospitality is color.
  • Hospitality elevates service not only for the person receiving it, but for the person delivering it.
  • Hospitality is a dialogue, not a monologue. With employees, this means giving feedback continuously.
  • When offering criticism, make a charitable assumption. The message is still the message, but the context matters.
  • Giving attention to your top performers does a lot to invest others in their work.
  • Make it cool to care.
Resources Mentioned Interview Notes

Download my interview notes in PDF format (free membership required).

Related Episodes Discover More

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Jaksot(782)

773: How to Align Your Motivation, with Nir Eyal

773: How to Align Your Motivation, with Nir Eyal

Nir Eyal: Beyond Belief Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. He is the author of two bestselling books, Hooked and Indistractable, sel...

9 Maalis 33min

How to Get Better at Listening, with Bill Mayo

How to Get Better at Listening, with Bill Mayo

Academy alum Bill Mayo joins Dave to share how he improved his listening skills — both at work and at home. Applications to the Coaching for Leaders Academy are open until Friday, March 20th. Visit th...

5 Maalis 22min

772: How to Measure Your Meeting’s Success, with Rebecca Hinds

772: How to Measure Your Meeting’s Success, with Rebecca Hinds

Rebecca Hinds: Your Best Meeting Ever Rebecca Hinds is a leading expert on organizational behavior and the future of work. She founded and led the Work Innovation Lab at Asana and the Work AI Institut...

2 Maalis 39min

771: Fixing Fairness in the Workplace, with Lily Zheng

771: Fixing Fairness in the Workplace, with Lily Zheng

Lily Zheng, Fixing Fairness Lily Zheng is a sought-after speaker, strategist, and organizational consultant who specializes in hands-on systemic change to turn positive intentions into positive outcom...

23 Helmi 38min

770: How to Make Change Irresistible, with Phil Gilbert

770: How to Make Change Irresistible, with Phil Gilbert

Phil Gilbert: Irresistible Change Phil Gilbert is best known for leading IBM’s 21st-century transformation as their General Manager of Design. The transformation became the subject of a Harvard Busine...

16 Helmi 36min

769: How to Connect Better with Remote Colleagues, with Charles Duhigg

769: How to Connect Better with Remote Colleagues, with Charles Duhigg

Charles Duhigg: Supercommunicators Charles Duhigg is a Pulitzer Prize–winning investigative journalist and the author of The Power of Habit and Smarter Faster Better. He is a winner of the National Ac...

9 Helmi 38min

768: Evolving from Business Partner to Value Creator, with JP Elliott

768: Evolving from Business Partner to Value Creator, with JP Elliott

JP Elliott: Future of HR JP Elliott has decades of experience as a Talent and HR executive at companies like DICK’S Sporting Goods, McAfee, and Lenovo. He’s seen the challenges HR professionals face i...

2 Helmi 39min

767: Being Nice May Not Be Kind, with Graham Allcott

767: Being Nice May Not Be Kind, with Graham Allcott

Graham Allcott: KIND Graham Allcott is an author, speaker, entrepreneur, and the founder of Think Productive, a leading provider of training and consultancy. He is the author of multiple books, includ...

26 Tammi 37min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
rss-rahapodi
psykopodiaa-podcast
rss-rahamania
rss-lahtijat
ostan-asuntoja-podcast
hyva-paha-johtaminen
rss-seuraava-potilas
rss-sami-miettinen-neuvottelija
rss-startup-ministerio
rahapuhetta
lakicast
rss-porssipuhetta
rss-bisnesta-bebeja
rss-sisalto-kuntoon
rss-set-for-life-sijoita-ja-vaurastu
rss-rahataito-podcast
rss-paasipodi
rss-viisas-raha-podi