It's Time To Start Taking Radical Ownership of Your Customer Service Experience | Episode 143

It's Time To Start Taking Radical Ownership of Your Customer Service Experience | Episode 143

Let's be honest for a moment here: why do we sometimes care more about marketing to a potential new client, but then once we've secured their investment, we sometimes kind of stop caring as much?

How honest are we really about how well (or how poorly) we treat our customers? Where and how often are we taking accountability for the customer service experience within our own business(es)?

In this unsurprisingly SPICY episode of the BMS podcast, Danielle and Anianne get real af about the customer service experience and discuss simple yet game-changing approaches that can help build client trust and satisfaction that will last for years to come.

Quotes of the week:

"There's always something you can learn, even if you don't agree with that person's opinion of why a customer experience went south. "

- Danielle K. White, Founder, Owner, DKW Styling Salon®, Natural Beaded Rows™️, Big Money Stylist®

"I want to you think about these two questions: 1. Are you taking accountability for your customer service? 2. Are you providing a service that reflects the money that you're charging?"

-Ani Rivera, Lead Trainer, Director of Education, Natural Beaded Rows™️, Big Money Stylist®

==========================

Sit back, tune in, and get ready to LEVEL-UP your hair game for GOOD. This is the Big Money Stylist Podcast.

Jaksot(261)

Work ON Your Business, Not IN It: The NBR Retreat | Episode 229

Work ON Your Business, Not IN It: The NBR Retreat | Episode 229

Running your business feeling like you’re on a treadmill—always moving but never really getting anywhere? This week on the Big Money Stylist podcast, Danielle and NBR Lead Educator Krystal Coit discu...

3 Syys 202432min

Transforming Pain into Purpose: Kayla Cardona's Path to Empowerment | Episode 228

Transforming Pain into Purpose: Kayla Cardona's Path to Empowerment | Episode 228

Welcome back to the Big Money Stylist Podcast! This week, we’ve got an incredible guest— Kayla Cardona. Her story is one of resilience, faith, and finding purpose, and trust me, you don’t want to miss...

27 Elo 202444min

Insider Tips on Dermatology, Skincare, and Hair Extensions | Episode 227

Insider Tips on Dermatology, Skincare, and Hair Extensions | Episode 227

In this episode of the Big Money Stylist Podcast, Danielle sits down with renowned dermatologist and skincare expert Dr. Stefani Kappel for an inspiring conversation on career, skincare, and self-care...

20 Elo 202439min

Healing The Industry with Ashlee Vance | Episode 226

Healing The Industry with Ashlee Vance | Episode 226

What does it take to fly between states, manage two salons, and still find time for personal growth? Ashlee Vance unveils her secrets on today's episode. Ashlee isn't just a talented stylist; she's a ...

13 Elo 202439min

The Power of Positive Mindset | Episode 225

The Power of Positive Mindset | Episode 225

Mindset is everything! In every situation, we have the opportunity to rewrite the narrative and adopt a positive outlook. It’s been proven that having a positive mindset contributes to our overall hea...

6 Elo 20241h 9min

Empowering Women Through Fitness: Natalie Jill's Mission | Episode 224

Empowering Women Through Fitness: Natalie Jill's Mission | Episode 224

In this episode of the Big Money Stylist Podcast, Danielle K. White sits down with fitness expert and entrepreneur Natalie Jill. Get ready for an inspiring chat as Natalie shares her journey from corp...

30 Heinä 202439min

You Are The "It" Factor Of Your Brand | Episode 223

You Are The "It" Factor Of Your Brand | Episode 223

From humble beginnings to incredible success, this episode is a must-listen for anyone chasing their dreams. In this episode of the Big Money Stylist Podcast, Danielle K. White chats with Emily Ford, ...

23 Heinä 202457min

How Stylist Culture is Changing For The Better | Episode 222

How Stylist Culture is Changing For The Better | Episode 222

🙅‍♀️ Canceling Toxic Salon Culture This week on Big Money $tylist Podcast, Katie Guthrie and Sarah Stephenson dive into the shift away from toxic salon environments. Sarah shares her story of moving ...

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