It's Time To Start Taking Radical Ownership of Your Customer Service Experience | Episode 143

It's Time To Start Taking Radical Ownership of Your Customer Service Experience | Episode 143

Let's be honest for a moment here: why do we sometimes care more about marketing to a potential new client, but then once we've secured their investment, we sometimes kind of stop caring as much?

How honest are we really about how well (or how poorly) we treat our customers? Where and how often are we taking accountability for the customer service experience within our own business(es)?

In this unsurprisingly SPICY episode of the BMS podcast, Danielle and Anianne get real af about the customer service experience and discuss simple yet game-changing approaches that can help build client trust and satisfaction that will last for years to come.

Quotes of the week:

"There's always something you can learn, even if you don't agree with that person's opinion of why a customer experience went south. "

- Danielle K. White, Founder, Owner, DKW Styling Salon®, Natural Beaded Rows™️, Big Money Stylist®

"I want to you think about these two questions: 1. Are you taking accountability for your customer service? 2. Are you providing a service that reflects the money that you're charging?"

-Ani Rivera, Lead Trainer, Director of Education, Natural Beaded Rows™️, Big Money Stylist®

==========================

Sit back, tune in, and get ready to LEVEL-UP your hair game for GOOD. This is the Big Money Stylist Podcast.

Jaksot(261)

From $20 Haircuts to $2k+ Hair Extensions | Episode 205

From $20 Haircuts to $2k+ Hair Extensions | Episode 205

In this week's Big Money Stylist Podcast, host Danielle sits down with Liz Leifken, a Licensed NBR Artist based in Orange County, California. Join us as we explore Liz's journey in the hair industry, ...

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Finding Passion, Routine, and Fulfillment | Episode 204

Finding Passion, Routine, and Fulfillment | Episode 204

Welcome to the Big Money Stylist Podcast! In this week's episode, we're diving into the fascinating journey of Riley O'Donnell, a Licensed NBR Artist who has redefined the hairstyling industry. 🎉 Joi...

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Navigating Life's Twists & Turns | Episode 203

Navigating Life's Twists & Turns | Episode 203

Join us for an inspiring episode featuring Addie Steinberg as she shares her incredible journey of embracing the flow, letting go of rigid expectations, and finding joy in unexpected places! In this e...

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Small Town Success Stories | Episode 202

Small Town Success Stories | Episode 202

Welcome to the Big Money Stylist podcast, where we're diving deep into the inspiring journey of Sarah Stevenson and Brett Cody, from eager students to thriving salon owners. Sarah and Brett, both lice...

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The Path to Becoming a Salon Owner - How to Thrive Amongst Challenges | Episode 201

The Path to Becoming a Salon Owner - How to Thrive Amongst Challenges | Episode 201

In this week's episode of the Big Money Stylist Podcast, NBR Educator Sarah Stephenson had a heart-to-heart with Licensed NBR Artist Amanda Smith, the owner of 573 Studio in Columbia, Missouri. Her jo...

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Building a Business & Life You Love! | Episode 200

Building a Business & Life You Love! | Episode 200

Welcome to the BMS Podcast! This week, co-host Christina Fuentes, a Licensed NBR Artist, shares her inspiring journey in the hair industry. Christina's career began in 1998, but she yearned for more f...

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Rediscovering Passion: Sarah's Journey from Burnout to Brilliance | Episode 199

Rediscovering Passion: Sarah's Journey from Burnout to Brilliance | Episode 199

Welcome to the Big Money Stylist podcast! In this episode, we dive into the world of hairstylists with a mission. Join Licensed NBR Artist Sarah Dolin and NBR Educator Sarah Stephenson, who are about ...

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The Power of Taking Action: Britta's Journey to Success | Episode 198

The Power of Taking Action: Britta's Journey to Success | Episode 198

Welcome to another exciting episode of the Big Money Stylist Podcast, where we dive deep into the fascinating world of beauty and entrepreneurship. In this episode, we have a truly inspiring story to ...

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