It's Time To Start Taking Radical Ownership of Your Customer Service Experience | Episode 143

It's Time To Start Taking Radical Ownership of Your Customer Service Experience | Episode 143

Let's be honest for a moment here: why do we sometimes care more about marketing to a potential new client, but then once we've secured their investment, we sometimes kind of stop caring as much?

How honest are we really about how well (or how poorly) we treat our customers? Where and how often are we taking accountability for the customer service experience within our own business(es)?

In this unsurprisingly SPICY episode of the BMS podcast, Danielle and Anianne get real af about the customer service experience and discuss simple yet game-changing approaches that can help build client trust and satisfaction that will last for years to come.

Quotes of the week:

"There's always something you can learn, even if you don't agree with that person's opinion of why a customer experience went south. "

- Danielle K. White, Founder, Owner, DKW Styling Salon®, Natural Beaded Rows™️, Big Money Stylist®

"I want to you think about these two questions: 1. Are you taking accountability for your customer service? 2. Are you providing a service that reflects the money that you're charging?"

-Ani Rivera, Lead Trainer, Director of Education, Natural Beaded Rows™️, Big Money Stylist®

==========================

Sit back, tune in, and get ready to LEVEL-UP your hair game for GOOD. This is the Big Money Stylist Podcast.

Jaksot(261)

Building Your Brand and Balancing Life as a Salon Owner | Episode 213

Building Your Brand and Balancing Life as a Salon Owner | Episode 213

In this episode of the Big Money Stylist podcast, host Danielle K. White sits down with Jennifer Bomes, a Licensed NBR Artist and salon owner from Fort Collins, Colorado. They discuss the challenges a...

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How a Small Town Six-Figure Stylist Moved To A New City & Doubled Her Income | Episode 212

How a Small Town Six-Figure Stylist Moved To A New City & Doubled Her Income | Episode 212

Get ready for an incredible episode this week of the Big Money Stylist podcast as Danielle sits down with the fabulous Austen Greer, a hairstylist whose journey from a small town to the big city is no...

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Mastering Client Consultations | Episode 211

Mastering Client Consultations | Episode 211

Get ready to supercharge your client consultations in the latest episode of the Big Money Stylist podcast!   Join Danielle K White and Licensed NBR Artist Ashley Phillips, as they spill the secrets to...

2 Tammi 202427min

Mastering Hair & Empowering Women | Episode 210

Mastering Hair & Empowering Women | Episode 210

Join Danielle in this week's Big Money Stylist Podcast as she talks to Nina Pelfini, a veteran hairstylist, Licensed NBR Artist, and salon owner with 21 years of experience. The episode begins with Ni...

5 Joulu 202319min

From Bottle Service to Six Figure Hairstylist | Episode 209

From Bottle Service to Six Figure Hairstylist | Episode 209

In this episode of the Big Money Stylist podcast, host Danielle K. White sits down with Skye Taylor, a Licensed NBR Artist and a member of the NBR Mastermind. They discuss Skye's journey in the hair i...

28 Marras 202314min

Staying Competitive In The Hair Industry | Episode 208

Staying Competitive In The Hair Industry | Episode 208

Welcome to this week's Big Money Stylist Podcast! Join Danielle as she chats with seasoned hairstylist and Licensed NBR Artist, Ashley Hamman, revealing the secrets behind her two-decade journey in th...

14 Marras 202332min

Building a Thriving Extension Business No Matter Where You Are | Episode 207

Building a Thriving Extension Business No Matter Where You Are | Episode 207

In this exciting episode of the Big Money Stylist podcast, join us as Danielle has a heart-to-heart with the incredible Licensed NBR Artist Christina Spence. Get ready to be inspired as they dive deep...

7 Marras 202322min

The Power of Being a Licensed Artist | Episode 206

The Power of Being a Licensed Artist | Episode 206

Welcome to the Big Money Stylist Podcast! It's time for a chat with none other than Lindsey Taylor, a Licensed NBR Artist and the mastermind behind a gorgeous studio Northern California. Lindsey, with...

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