Lisa Erickson, Senior Director of CRM and Loyalty, Sleep Number
Send a text While Sleep Number’s mission to help everyone in the world sleep better may seem like a dream, it is anything but. In fact, the company doesn’t think of itself as just a mattress retailer,...
26 Elo 202020min
Mats Winter, Director of Product, Air Canada
Send a text After decades of taking the brunt of consumer complaints, air travel in North America reached a record high in satisfaction surveys in 2019. J.D. Power says traveler’s satisfaction with th...
25 Elo 202025min
Loyalty Live Session | David VanWiggeren, CEO, DropTank
Send a text David VanWiggeren, CEO, DropTank, and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing industry landscape. Here are questions that Mark posed to David: • How...
24 Elo 202032min
Paige Schaffer, CEO, Global Identity and Cyber Protection, Generali Global Assistance
Send a text Consumers are spending more time online, and with an increase in sharing and shopping comes an increased risk for potential issues related to a customer’s personal information. This is whe...
20 Elo 202020min
David Sykes, Head of U.S., Klarna
Send a text David Sykes, who heads global payments provider Klarna’s U.S and North America operations, talks with Loyalty360’s Mark Johnson about Klarna’s launch of its first loyalty program, Vibe. Th...
19 Elo 202034min
Loyalty Live Session | Matt Kates, CMO, Prizelogic
Send a text Loyalty360 Loyalty Live Interview: Matt Kates, CMO, Prizelogic, and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing industry landscape. Mark asked Matt to to...
18 Elo 202028min
Loyalty Live Session | Emil Sarkissian, CEO, Loyalty Methods
Send a text Loyalty360 Loyalty Live Interview: Emil Sarkissian, CEO, Loyalty Methods and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing industry landscape. Here are som...
18 Elo 202029min
Mark Swartz, Senior Director of Consumer Cards, and Natalie Nah, Senior Director of Client Engagement, CIBC
Send a text The restaurant industry has been one of the hardest hit verticals during COVID-19 as these brands have had to pivot and search for creative ways to still serve customers due to decreased t...
17 Elo 202019min
