Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Send a text By studying customer behavior, The Coffee Bean and Tea Leaf noticed the impact its baristas and brew crew had on building customer relationships and improving loyalty. Leveraging this insight, the brand is focusing their personalization efforts at the store-level. As part of this focus, The Coffee Bean and Tea Leaf recently launched their newest customer loyalty initiative — Discovery Pass. The program helps new Coffee Bean Rewards members try more menu products with discounts spr...

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Loyalty360 Loyalty Live | Zyed Jamoussi and Ken Kaufmann, Unite Nots

Loyalty360 Loyalty Live | Zyed Jamoussi and Ken Kaufmann, Unite Nots

Send a text Loyalty360's Mark Johnson interviews Zyed Jamoussi and Ken Kaufmann, Unite Nots, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

2 Elo 202221min

Loyalty360 Loyalty Live | Nancy Gordon, Bakkt

Loyalty360 Loyalty Live | Nancy Gordon, Bakkt

Send a text Loyalty360's Mark Johnson interviews Nancy Gordon, Bakkt, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

19 Heinä 202224min

Customers Respond Quickly to Sally Beauty DoorDash Partnership

Customers Respond Quickly to Sally Beauty DoorDash Partnership

Send a text Gabriel Trujillo is Vice President of Customer Marketing at Sally Beauty Holdings, an international specialty retailer of professional salon products and beauty supplies, with almost 5000 ...

15 Heinä 202224min

Loyalty360 Loyalty Live | Matt Kates, Clarus Commerce

Loyalty360 Loyalty Live | Matt Kates, Clarus Commerce

Send a text Loyalty360's Mark Johnson interviews Matt Kates, Clarus Commerce, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

12 Heinä 202228min

Global Hotel Alliance Finds Strength in Numbers

Global Hotel Alliance Finds Strength in Numbers

Send a text Kristi Gole is Vice President and Head of Product at Global Health Alliance, a worldwide hospitality alliance comprised of 800 upscale and luxury hotels among 40 independent hotel brands i...

1 Heinä 202220min

Loyalty360 Loyalty Live | Rachel Bicking, Tenerity

Loyalty360 Loyalty Live | Rachel Bicking, Tenerity

Send a text Loyalty360's Mark Johnson interviews Rachel Bicking, Tenerity, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

28 Kesä 202220min

ExxonMobil Partnerships Deepen Customer Loyalty Efforts

ExxonMobil Partnerships Deepen Customer Loyalty Efforts

Send a text Troy Simms is the Director of Business Development for U.S. retail fuel partnerships at ExxonMobil one of the largest international publicly traded energy companies, and the largest direct...

27 Kesä 202217min

Loyalty360 Loyalty Live | Suman Mahalanabis and Padmashwini Raghunathan, TCS

Loyalty360 Loyalty Live | Suman Mahalanabis and Padmashwini Raghunathan, TCS

Send a text Loyalty360's Mark Johnson interviews Suman Mahalanabis and Padmashwini Raghunathan, TCS, to discuss the trends in customer loyalty and customer experience, and the changing industry landsc...

14 Kesä 202223min

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