181: The Art of Off-Boarding: Strategies for a Fantastic Experience with Tony Sternberg

181: The Art of Off-Boarding: Strategies for a Fantastic Experience with Tony Sternberg

Send us Fan Mail Tony Sternberg is the CEO and Co-Founder at ProsperStack, a platform that helps subscription businesses with automated retention. Prior to ProsperStack, Tony was president at CATS software, having joined the company as an early employee and playing key customer facing product and operations roles. With over a decade of experience in SaaS, Tony is passionate about building customer centric organizations, while applying those same sorts of philosophies to help shape th...

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224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan

224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan

Send us Fan Mail Serena Chan is a Research Advocate at Dovetail with a background in exploratory and UX research. She plays a pivotal role in crafting memorable experiences for customers, advocating f...

12 Maalis 202421min

223: Transforming Loyalty Programmes with Innovation and Trust with Len Covello

223: Transforming Loyalty Programmes with Innovation and Trust with Len Covello

Send us Fan Mail Len Covello, Chief Technology Officer (CTO) at Engage People, leading the long-term technology vision of the company and is responsible for driving continued innovation in the loyalty...

5 Maalis 202419min

222: Embracing Fun for Business Success: The Fun First Strategy with Pete Kusiak

222: Embracing Fun for Business Success: The Fun First Strategy with Pete Kusiak

Send us Fan Mail Pete Kusiak is the franchise guru who knows how to bring the fun into business. With a track record of success owning and coaching franchises for over 20 years, Pete's innovative stra...

27 Helmi 202429min

221: Balancing Heart and Smart: The Key to Customer Retention and Growth with Ali Cudby

221: Balancing Heart and Smart: The Key to Customer Retention and Growth with Ali Cudby

Send us Fan Mail Ali Cudby, CEO of Alignmint Growth Strategies, which is a dynamic force in business transformation through intentional customer experiences. With a mission to drive growth by architec...

20 Helmi 202418min

220: AI and the Future of CX: Insights from The CallMiner CX Landscape Report with Eric Williamson

220: AI and the Future of CX: Insights from The CallMiner CX Landscape Report with Eric Williamson

Send us Fan Mail Eric Williamson is the Chief Marketing Officer at CallMiner. As CallMiner’s Chief Marketing Officer, Eric oversees all global marketing functions from brand and events to demand gene...

13 Helmi 202423min

219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus

219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus

Send us Fan Mail Jim Kraus is the President of Buyer Persona Institute (BPI) and a leading authority on buyer personas and buying insights. BPI’s buyer persona research and workshop methodologies have...

6 Helmi 202426min

218: Exploring the Future of Customer Engagement: Insights on AI, Employee Augmentation, and Industry Trends with David Singer

218: Exploring the Future of Customer Engagement: Insights on AI, Employee Augmentation, and Industry Trends with David Singer

Send us Fan Mail Dave Singer is Verint’s Global Vice President, Go-To-Market Strategy. Singer is responsible for driving the GTM strategy for Verint’s Workforce Engagement solutions, and the Verint in...

30 Tammi 202419min

217: Mastering Communication: Techniques, Tools, and Insights with Matt - A Comprehensive Guide to Enhancing Speaking and Listening Skills with Matt Abrahams

217: Mastering Communication: Techniques, Tools, and Insights with Matt - A Comprehensive Guide to Enhancing Speaking and Listening Skills with Matt Abrahams

Send us Fan Mail Matt Abrahams is a leading expert in communication with decades of experience as an educator, author, podcast host and coach. As a Lecturer in Organisational Behaviour at Stanford Uni...

16 Tammi 202420min

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