31: On Aon’s Vision for Digital Transformation with James Platt

This year marks 70 years of Queen Elizabeth II reign, Queen of Great Britain, Northern Ireland and the Commonwealth. This exciting milestone brings the chance to reflect on how life would've been very different in 1952, especially as we think about technology, and the progress it has made.

Together, host Alexandra Lewis and Aon’s Chief Operating Officer James Platt discuss how far technology has advanced since Queen Elizabeth first took the throne. They also talk about how Aon is prioritizing innovation and digitization to help support clients and colleagues, as well as how Aon is building its technology operations to help support innovation at a larger scale.

• [2:20] While the smartphone has certainly revolutionized our life, James tells us that the Nespresso coffee machine is one of his favorite technological advancements.
• [2:39] Has the world of business kept pace with the consumer sector when it comes to technology?
• [4:14] James and Alexandra discuss how Aon has added applied technology and digitization in a way that serves colleagues and clients.
• [4:51] How Aon Business Services builds shared operations and technology capabilities across the firm for both colleagues and clients.
• [6:04] How does Aon help accelerate innovation on a larger scale? Alexandra and James discuss GRIP, the Global Risk Insight Platform.
• [10:03] How has Aon helped colleagues and clients get more comfortable and confident in working with artificial intelligence?
• [12:11] James talks about how he sees technology and data modeling help make predictions and recommendations in the future.

Additional Resources:

Aon’s website

Aon completes acquisition of CoverWallet, the leading digital insurance platform for small and medium-sized businesses

Aon’s James Platt On How Data Can Drive Business Growth

The One Brief: The Details of Data: Using Technology for Better Analysis

Tweetables:

• “If asked to say what the technology is that I really believe will transform how we operate and how many other financial service firms will operate? It’s really artificial intelligence and machine learning.” - James Platt
• “There’s a huge amount more we can do, but we’ve made some real progress.” - James Platt
• “We’re bringing fantastic people and brilliant data tools together to really make an impact for our clients. As the world evolves, we see new risks emerging and new ways of working at the same time.” - James Platt