How the Dubai government is designing for customer happiness / Muna Al Dhabbah / Episode #25

How the Dubai government is designing for customer happiness / Muna Al Dhabbah / Episode #25

Customer happiness! That is what the government of Dubai in the UAE is aiming for. Muna Al Dhabbah talks about how they use design to create positive and engaged society. We also talk about the differences between designing private and public services. ---------------------------------------- EPISODE GUIDE 1:56 - First encounter with Service Design. 4:08 - What if government has engaged customers and suppliers in each stage of service improvement? 12:03 - Why do we need to study public-government relationship design? 17:17 - How far is the UAE going with the customer happiness projects? 24:52 - Big question: How would you design for happiniess? ---------------------------------------- On the Service Design Show we discuss how you can make a positve impact through design. If you're interested in Service Design, Design Thinking, Customer Experience, Business Innovation and Organisational Change we'd love to have you subscribe and join us! MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow OFFICIAL YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

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How To Unlock Your Full Potential / Chris Do / Episode #45

How To Unlock Your Full Potential / Chris Do / Episode #45

Why is it hard for designers get compensated according to the true value they are delivering? And what can we do to change that. The Chris Do shares his perspective. How do you define who you are? Wh...

8 Helmi 201841min

Closing the gap between business and design / Mauro Porcini / Episode #44

Closing the gap between business and design / Mauro Porcini / Episode #44

Are we as designers ready to take true ownership of innovation and accept all the responsibilities that this brings along? That's the major theme in this episode with Mauro Porcini who's the Chief Des...

25 Tammi 201833min

Design is in every organisation / Sabine Junginger / Episode #43

Design is in every organisation / Sabine Junginger / Episode #43

More service designers should get involved in redesigning public services according to Sabine Junginger. We also talk about if we can make policy more effective if we look at it through a design lens....

11 Tammi 201833min

Is this the end of the agency / Sarah Drummond / Episode 42

Is this the end of the agency / Sarah Drummond / Episode 42

Is there a future for service design agencies when everything goes in-house? That's the existential question Sarah Drummond asks. If we're helping organisations build internal service design capacity ...

28 Joulu 201727min

Service Design Trend Report - Winter 2017 - 2018

Service Design Trend Report - Winter 2017 - 2018

Which trends are shaping service design in 2017? And what could they potentially mean for you? That's what this fourth trend report is about. I've browsed through episodes 31 to 40 and looked at what...

14 Joulu 20179min

What is there left to design / Peter Fossick / Episode 41

What is there left to design / Peter Fossick / Episode 41

How van Service Designers benefit from AI and Machine Learning? Which parts of the design process can be outsourced to computers? Do we still need to design services or should we take an even more hol...

30 Marras 201731min

How to increase the influence of Service Design / Gilles Rougon / Episode #40

How to increase the influence of Service Design / Gilles Rougon / Episode #40

You think Service Design is the new kid in town? Well, Gilles Rougon has been involved in this field since 2000! In this episode he shares how the field has evolved and where it's heading. We also tal...

16 Marras 201730min

De-buzzwordifying Human Centered Design - Jan Chipchase

De-buzzwordifying Human Centered Design - Jan Chipchase

Design research pioneer Jan Chipchase talks about how it's like to run a design studio that has no fixed physical prescense and about his latest book The Field Study Handbook: a how to, why to guide t...

11 Marras 201724min

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