What it means for service design to grow up / Louise Downe / Episode #36

The answer was simple... "It gave me the opportunity to start doing things the way I really thought they should be done." That's what Todd Wilkens said when I asked him why he decided to take on a l...

11 Marras 202154min

Let's talk about rituals (and design)... Rituals have the power to turn an ordinary experience into something meaningful. They can be large and community based like a family reunion dinner. They can...

4 Marras 202142min

Isn't it funny... Even though we live in a world which is dominated by services still many organisations have a very strong product mindset. And I get it (sort of). Products are tangible, easy to mea...

28 Loka 202149min

As a service designer you never stop learning. But as you may have noticed already textbooks will only get you so far. Pretty quickly you'll want to discuss details and nuances of our practice that ...

21 Loka 202151min

There is a clash... A clash between existing business logic and service design. For instance the focus on value extraction versus value creation. The difference in an open versus hierarchical workst...

14 Loka 20211h 1min

This week's episode of the Show is a pretty remarkable one. You're going to hear the story of how design has not only survived, but is actually thriving within one of the most challenging environment...

30 Syys 20211h 1min

Imagine that your organisation would fully embrace design? There would be much less friction between how you work and how the organisation operates. When you'd see an opportunity to improve somethi...

16 Syys 20211h 6min

Okay, I know it sounds almost impossible but it really happened… A fellow service designer named Delia told me that she has crafted an elevator pitch for service design that is really effective for he...

9 Syys 202135min