What it means for service design to grow up / Louise Downe / Episode #36

What it means for service design to grow up / Louise Downe / Episode #36

New challenges emerge as service design is growing up. The Head of Service Design at the UK government, Louise Downe, talks about how we can sustainable scale service design on an organisational level. And why we need to reconsider the role of service designers in general. ---------------------------------------- EPISODE GUIDE 01:55 - First encounter with Service Design 03:55 - How might we scale service design in a sustainable way? 16:00 - Is our current understanding of what a service designer does fit for purpose? 26:20 - Big question: is service design moving in-house? ---------------------------------------- LINKS FROM THE SHOW Government Digital Service ➜ https://gds.blog.gov.uk/ Digital Service Standard ➜ https://www.gov.uk/service-manual/service-standard MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow FACEBOOK PAGE Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow UNIVERSITY Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ learn.servicedesignshow.com

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Recognising good Service Design / James Samperi / Episode #82

Recognising good Service Design / James Samperi / Episode #82

Is all service design ** good ** service design? If we assume it isn't how do you recognise what's good and what's not? In this you'll learn about the importance of ethics in design. Because it's you...

26 Syys 201940min

Using spaces to support change / Scott Witthoft / Episode #81

Using spaces to support change / Scott Witthoft / Episode #81

What happens when you start using spaces as a distinct design material rather than a just designing a space? That's exactly the question Scott Witthoft is has been exploring for the last decade. Scot...

5 Syys 201944min

Empowering Communities Through Design / Keneilwe Munyai / Episode #80

Empowering Communities Through Design / Keneilwe Munyai / Episode #80

Wouldn't it be great if we could get the design approach into the hands of many more people and empower them to improve their life? Keneilwe Munyai is on an inspiring mission to get design out of the ...

22 Elo 201935min

The path to a fulfilling design career / Angela Yeh / Episode #79

The path to a fulfilling design career / Angela Yeh / Episode #79

Once you start working as a service designer you'll quickly realise that climbing up the corporate ladder isn't the typical career path. Usually there is no "up the ladder" for service designers... So...

25 Heinä 201932min

The Human Nature of Services / Joel Bailey / Episode #78

The Human Nature of Services / Joel Bailey / Episode #78

How come we as customers rarely feel truly served even when we're surrounded by services? What has caused the disconnect between services and actually serving people. And more importantly how can we r...

11 Heinä 201941min

Building Winning Service Design Teams / Patrick Bach / Episode #77

Building Winning Service Design Teams / Patrick Bach / Episode #77

In this episode Patrick Bach shares his learnings about what it takes to successfully build and lead a service design that is able to create sustainable value within a large corporate. We talk about...

27 Kesä 201940min

Who Wants Service Design / Slavo Tuleya / Episode #76

Who Wants Service Design / Slavo Tuleya / Episode #76

What can service designers learn from how different industries, different markets and even different countries respond to the value of our field? Because as you know not everyone perceives the need fo...

13 Kesä 201931min

Growing the Supply and Demand of Service Design / Christian Bason / Episode #75

Growing the Supply and Demand of Service Design / Christian Bason / Episode #75

Service Design can be a great driver of value. Not just for businesses but for a whole nation. Knowing this one might wonder how you can accelerate the pace at which service design spreads and is adop...

30 Touko 201934min

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