Superhuman services, Scaling Naturally and Storydoing / Stefan Mortiz / Episode #18
How do we keep the human touch in services that are being automated using artificial intelligence? Service Design veteran Stefan Moritz also talks about the need for a new perspective on scaling and h...
15 Joulu 201635min
How can services help to extend the BWM experience / Holger Hampf / Episode #17
What is the value of Service Design from the perspective of one of the world largest car manufacturers? Holger Hampf who is the head of user experience at BMW Group shares his thoughts on how services...
1 Joulu 201625min
Merging Chinese culture with western philosophy through service design / Amy Ip / Episode #16
Is it possible to merge the western design philospohy with the Chinese culture? Amy Ip shares her thoughts on this topic. We also talk about the value of design for Chinese clients and finally we touc...
18 Marras 201634min
How to make service design work with no money, time or support / Megan & Erik / Episode #15
Where do you start when you are passionate about service design but don't have very limited resources? Megan Miller and Erik Flowers started a community called practicalservicedesign.com to anwser thi...
3 Marras 201637min
Leveraging the Customer Journey as a dynamic change plan / Daniel Ewerman / Episode #14
How do you put customers at the heart of your business? Daniel Ewerman talks about the power of the customer journey when it's treated as a change plan instead of a deliverable. We also talk about the...
20 Loka 201632min
How to express any service using 4 fundamental elements / Xin Xiangyang / Episode #13
Professor Xiangyang Xin talks about the fundamental elements that make up a service. Without a clear understanding of these elements it's impossible to design and express services. We also talk about ...
6 Loka 201631min
Adding some Brazilian flavour to the service design mix / Luis Alt / Episode #12
Luis Alt talks about the next generation service providers, the positive and negative aspects of the service culture in Brazil and finally why we need to rethink and humanize the relationship companie...
22 Syys 201632min
Understanding Service Design in Asia / Patti Hunt & Kristin Low / Episode #11
Patti Hunt and Kristin Low talk about Service Design in Asia and the lack of urgency for it. We also dive into the topic of Artificially Intelligent services. ----------------------------------------...
8 Syys 201637min
