Unlocking the power of beautiful questions / Warren Berger / Episode #131

Unlocking the power of beautiful questions / Warren Berger / Episode #131

If you're asking really good questions, you're going to get better results. This is a quote from the conversation with Warren Berger. Warren is the author of The Book of Beautiful Questions. Definitely one of my favorite books from 2021 that I'm sharing left and right. So I was really excited that Warren agreed to come on the Show and share his thoughts with us. Of course we address a lot of questions during this episode. Here are a few of my personal highlights: * How do we bring more and better questions into our own practice? * How can we build an appetite for questioning with our (business) leaders? * And how can we help people transition from only asking how questions to also ask the why questions? I think the challenge many service designers face is that companies see a conflict between asking better questions and getting things done. Well, if you find yourself in this kind of environment then this episode has tons of practical advice on how you can make progress. During the episode we announce a small contest where you get the chance to win a signed copy of Warren's book! So make sure you stick around till the end. Enjoy the conversation and keep asking better questions :) --- [ CONTEST ] --- You can win a signed copy of Warren's books! To participate in the contest leave a comment on this video where you share the name of the book to which The Book of Beautiful Questions is a follow up. The contest closes on September 16 2021 11:59pm (GMT) so make sure you submit your entry on time. If you're the lucky winner please make sure to respond to our message within 24 hours. When you fail to do so we'll pick a different winner. --- [ GUIDE ] -— 00:00 Welcome to episode 131 04:45 Who is Warren 08:15 60 second rapid fire 11:00 How it all started 17:30 What makes a question beautiful 25:00 Why should we care 27:45 What's currently missing 33:00 Brining questioning into design 39:00 Getting organisations to ask more questions 45:30 Questions have to be everywhere 51:30 What makes it so hard 56:00 From how to why questions 1:00:30 Make questioning part of your brand 1:02:45 Words of advice 1:04:00 Book giveaway contest 1:05:15 Final thoughts --- [ LINKS ] --- * https://amorebeautifulquestion.com/ * https://www.linkedin.com/in/warrenberger/ * Good Thinking (book) - https://amzn.to/3t98g3R * Humble Inquiry (book) - https://amzn.to/3gRqKkm * The Splendid and the Vile (book) - https://amzn.to/2WNsYKR --- [ SELLING SERVICE DESIGN ] --- Learn how to get buy-in from clients, managers & CEOs, into your work as a service designer without wearing a suit. >>> https://servicedesignshow.com/selling

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2026 Predictions ~ AI Agents, CX Engineers & The End of "Chat" / Jochem van der Veer / Episode #245

2026 Predictions ~ AI Agents, CX Engineers & The End of "Chat" / Jochem van der Veer / Episode #245

Imagine a world where you can simply look at your journey model and ask it why... Why, for example, is our customer churn spiking this quarter? How close are we to that reality?I invited my good frien...

15 Tammi 1h 7min

The Hidden Cost of the "Perfect" Journey (and how to avoid it) / Kendra Shimmell / Ep. #244

The Hidden Cost of the "Perfect" Journey (and how to avoid it) / Kendra Shimmell / Ep. #244

Sorry, but I have to say it...We are optimizing our way to boredom.Measure everything, test every variation, and optimize the customer journey until it’s "perfect". That seems to be the mantra of mode...

1 Tammi 1h 7min

Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08

Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08

We need to talk about the "intern" sitting on your desktop...Come on, you know the one. Sure, they are fast, very eager to please, and can process data at lightning speeds. But they also have a bad ha...

25 Joulu 20251h 1min

Fighting the "Enshittification" of Experience / Dan Saffer / Ep. #243

Fighting the "Enshittification" of Experience / Dan Saffer / Ep. #243

Sure, design might be going through a tough period...But as the saying goes, "never waste a good crisis."So this moment of uncertainty, where everyone is wondering if (or rather when) AI will take ove...

18 Joulu 20251h 13min

How To Stay "Stubbornly Human" in an AI World / Inside Service Design / Ep. #07

How To Stay "Stubbornly Human" in an AI World / Inside Service Design / Ep. #07

Here is a hot take, empathy is becoming "theater"...I mean, it's that feeling you get when you receive a "hyper-personalized" yet clearly automated email saying "We are so deeply sorry to see you go"....

11 Joulu 20251h 1min

Designing for the Long Game: Self-Care as Professional Rigor / Rachael Dietkus / Ep. #242

Designing for the Long Game: Self-Care as Professional Rigor / Rachael Dietkus / Ep. #242

We often hear the "mantra" to move fast and break things...But what happens when the thing that breaks is you?For many service design professionals, this is the reality of their calendar: back-to-back...

4 Joulu 20251h 9min

How Vertical Storytelling Helps Translate Empathy into Business Value / Journey Management Playbook / Ep. #08

How Vertical Storytelling Helps Translate Empathy into Business Value / Journey Management Playbook / Ep. #08

Okay, we are pretty good storytellers... but are we telling the right story?As service design professionals, we nail it when it comes to what I call "Horizontal Storytelling". We can walk anyone throu...

27 Marras 20251h 8min

The Missing Link Between Service Design and Business Goals / Mark Howell / Ep. #241

The Missing Link Between Service Design and Business Goals / Mark Howell / Ep. #241

Service design, so what...That's a question still many people around us (rightfully) ask.And let's be honest, they'll probably keep asking it for the foreseeable future.It will take a very long time b...

20 Marras 20251h 9min

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