Truth is the goal.

When clients come to us with previous hair damage or negative experiences, we often want to do everything we can to make things right and make them happy. However, that’s not always what our jobs are about. Telling clients the truth about their hair can be hard, especially when the damage is already done from previous services with other stylists. This episode we talk about why truth and honesty should always be the goal, and how gaining trust can help open clients up to new ideas and better outcomes!