No Vacancy The Podcast with Natalie Palmer21 Helmi 2024

97. How This Host Uses the 5 Senses and Love Languages to Elevate Guest Experience - Interview with Tyann Marcink

Welcome, and thanks for checking in today to No Vacancy The Podcast! On this week's episode: In this episode, Tyann Marcink Hammond, Queen of Guest Experience for Touch Stay digital guidebooks and Founder of Branson Family Retreats and Missouri Haus vacation rentals talks about her journey into the property space and her work in improving guest experience along her career. Tyann goes into detail about her varied property portfolio, and her part in Touch Stay, delving into the upgrades and features the service brings to property management. The conversation also covers Tyann's effective communication model with guests and her approach to addressing services like cleanliness and transparency. Lastly, Tyann explains how hosting can appeal to guests’ five senses and love languages to enhance their stay, thus increasing the chance of positive reviews and longer booking times. AITAH for leaving tape on almost every inch in the property? Thank you to my sponsors! Turno - Complete a turnover and get a $150 Amazon gift card! HostGPO - Get 3 months of HostGPO for free! Hospitable - Get 25% off for 3 months! Connect with Tyann https://www.instagram.com/tyannmarcink https://www.linkedin.com/in/tyannmarcink https://tiktok.com/@tyannmarcink https://twitter.com/tyannmarcink https://tyannmarcink.com Touch Stay https://www.linkedin.com/company/touch-stay https://www.instagram.com/touchstaywelcome https://www.tiktok.com/@touchstay https://twitter.com/touchstay https://touchstay.com Branson Family Retreats https://www.instagram.com/bransonfamilyretreats https://tiktok.com/@bransonfamilyretreats https://bransonfamilyretreats.com Missouri Haus https://www.instagram.com/missourihaus https://tiktok.com/@missourihaus https://missourihaus.com Connect: Show Notes | Start Your Airbnb Instagram Podcast Producer: Kelsey Tran | kelsey@hospitality.fm Learn more about your ad choices. Visit megaphone.fm/adchoices

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(204)

184. SOLO EPISODE! WE ARE SO BACK, BABY!

No Vacancy is BACKKKKK! 📢 After a completely unplanned hiatus, I am so happy to be back on the mic and fill you all in on where the actual heck I've been. This summer has kicked my butt hardcore, bu...

2 Syys 25min

183. The Secret Sauce That Made Us Viral and Secured Investors - Mike Sebastian & Jordan Holmes

This week I talk with founders and owners of The Hideaways, Mike Sebastian & Jordan Holmes. Mike & Jordan have built a truly unique portfolio across Red River Gorge, KY, and their properties feature h...

20 Touko 54min

182. What STR Hosts Get Wrong About Hospitality - Interview with Moira Sedgwick

This week we welcome hospitality guru, Moira Sedgwick to the show! Moira is a total hospitality badass, and has an incredible resume of working with some of the top hospitality brands, graduating from...

13 Touko 50min

181. Guests are Picking Hotels. Here’s How to Win Them Back. Interview with Bellhopt

Today on the podcast you’ll get to hear from the cofounders of Bellhopt, Alexander Ali and Milad Ghods. Bellhopt is a technology platform that’s bridging the gap between hotel-worthy concierge service...

25 Maalis 38min

180. Why Turnkey Isn't Really Turnkey - Interview with Dawn Asher

This week we get to hear from Dawn Asher again, who you'll remember from episode 150. Dawn is the Founder & Creative Director of The Olive Jar, a vacation rental Experiential Marketing studio that hel...

18 Maalis 58min

179. Using AI to DOUBLE Your STR Revenue?! Interview with Matt Sanderson

This week we bring back Matt Sanderson, who you'll remember from episodes 99 and 152. Matt is the CEO and cofounder of strIQ, which was created to help investors filter through properties actively for...

11 Maalis 1h

178. Struggling with Low Vacancy? This CEO Just Solved That - Interview with PadSplit’s Atticus LeBlanc

This week we’re talking about a topic that I’ve been more and more interested in… private room rentals! PadSplit CEO Atticus LeBlanc joins me to discuss how pivoting from STR, MTR or long term rentals...

4 Maalis 45min

177. My Birth Story! Baby #4, Having a VBAC, Homeschooling, and Balancing Career

Hi friends – Dropping a solo episode today to share all the details of my birth story and adjusting to life with 4 kids in 5 years. No real estate or STR content today, but if you're into birth st...

28 Tammi 37min